Associate Director Product Manager

OneMain Financial•Wilmington, DE

6d•Hybrid

About The Position

OneMain is seeking a product leader to own the digital app experience for credit card collections and recovery customers. The role focuses on improving customer experiences and business outcomes through digital product strategy, analytics, experimentation, and close partnership with technology, design, operations, and collections teams. The product leader will create and execute a roadmap of innovative ideas and seamless journeys that help customers engage digitally and enable OneMain team members to interact more effectively with them. The position includes identifying ways to reduce net credit losses and shift costly interactions toward digital self-service, while accounting for customer needs, operational considerations, and regulatory guidance. The role is based in Wilmington, Delaware, with a hybrid schedule requiring in-office anchor days Tuesday through Thursday.

Requirements

8 or more years of experience working on successful digital consumer products, preferably at high-scale companies.
Experience leading Product teams as a people leader.
Agile experience.
Ability to think from the customer’s perspective across internal employee journeys and digital customer experiences.
Experience creating a product vision and strategy and aligning it across cross-functional teams and the broader organization.
Extensive hands-on experience across the digital product development process, including road mapping, problem definition, exploration, requirements documentation, front- and back-end development, testing, and code deployment.

Nice To Haves

Collections Operations or Product experience.

Responsibilities

Own the digital app experience for card collections and recovery customers.
Develop new ideas and business cases to help drive net credit loss savings.
Align digital communications with the application experience to create a cohesive journey and drive conversion.
Optimize payment plan journeys using a testing mindset and A/B testing.
Work with internal employees and digital customers to understand motivations, provide helpful solutions, and remove friction.
Create a roadmap of innovative ideas and seamless customer and employee journeys.
Own execution of the collections roadmap in close partnership with the technology partner.
Use data and analytics to identify opportunities and inform strategic thinking.
Partner with Operations to identify opportunities to move costly interactions toward digital self-service.
Collaborate with Engineering, Design, Operations, and Collections Strategy leaders on alignment, prioritization, and launch execution.
Evaluate trade-offs, initiative sequencing, backlog priorities, projected outcomes, and impacts from regulatory guidance.
Use data to inform strategic direction, customer intent, solution development, and hypothesis validation through experimentation, balanced with product intuition and customer knowledge.
Communicate status, strategic risks, dependencies, progress against objectives, and team accomplishments to peers and senior leadership.
Lead Product teams as a people leader.

Benefits

Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
401(k) matching up to 4%.
Employee Stock Purchase Plan with a 10% share discount.
Tuition reimbursement.
15 days of vacation per year, prorated based on start date.
Paid sick leave as determined by state or local ordinance, prorated based on start date.
11 paid holidays, including 4 floating holidays, prorated based on start date.
3 days of paid volunteer time per year, prorated based on start date.
Flexible work arrangements.
Career development opportunities.