Associate Director Product, GSSO

Gartner • Stamford, CT

19h • $108,000 - $148,000 • Hybrid

About The Position

Global Sales & Services Operations (GSSO) helps shape Gartner’s sales and services priorities and works with leaders to provide tactical and analytical insights. This role supports the ongoing transformation of Gartner’s global sales and services teams, which comprise nearly 9,000 associates and drive approximately $5.3 billion in Contract Value.

The Associate Director Product is a business-facing AI product leader responsible for designing and delivering AI-enabled products that transform enterprise sales processes. The role provides dedicated product ownership for Sales Assistant, Enterprise Assistant, and related AI-enabled sales workflows. It partners with Sales, Sales Operations, Data Science, UX, Architecture, Salesforce, Engineering, Legal, Information Security, and Change Management to turn business needs into scalable, secure, measurable products.

The position assesses existing sales processes, identifies opportunities to simplify or transform them, and determines whether work should be agent-led, automated, guided, or handled through native platform capabilities. It owns products throughout their lifecycle, from discovery and solution design through development, piloting, launch, adoption, and ongoing improvement. The role balances user value, technical feasibility, enterprise risk, scalability, governance, and delivery speed, while ensuring products meet privacy, security, access, and regulatory requirements.

Gartner offers a hybrid work environment, competitive compensation, and benefits. The estimated base salary range is $108,000–$148,000, with eligibility for an annual performance-based bonus or a role-based uncapped sales incentive plan. Benefits include generous paid time off, a 401(k) match, and the opportunity to purchase company stock at a discount.

Requirements

• Bachelor’s degree or equivalent.
• 10+ years of relevant experience.
• Demonstrated understanding of enterprise selling, including account planning, opportunity management, QBRs, seller workflows, Salesforce, and sales enablement.
• Practical experience applying AI to business processes, including agentic workflows, prompts, data grounding, orchestration, evaluations, guardrails, context management, and human-in-the-loop design.
• Ability to analyze business processes, identify opportunities for simplification or redesign, and determine whether an agent-led, automated, guided, or platform-based solution is appropriate.
• Ability to facilitate discovery with business leaders and end users, identify underlying needs, define future-state workflows, and translate findings into clear product requirements.
• Demonstrated ability to take a digital, data, or AI product from an ambiguous problem through solution design, backlog development, build, testing, pilot, launch, adoption, and iteration.
• Technical fluency to collaborate with Engineering, Data Science, Architecture, Salesforce, and data teams; assess solution options; understand dependencies; and make informed trade-offs.
• Ability to prioritize work based on user value, business impact, technical feasibility, risk, scalability, and delivery speed.
• Ability to understand user needs through interviews, observation, feedback sessions, demonstrations, and pilots.
• Experience defining and tracking measures such as product quality, adoption, user experience, seller efficiency, process effectiveness, and business impact.
• Demonstrated ability to align and influence cross-functional teams without direct authority.
• Ability to clearly communicate product direction, recommendations, risks, dependencies, trade-offs, decisions, delivery progress, and business impact to senior stakeholders.
• Experience incorporating privacy, security, access, legal, regulatory, and responsible AI considerations into product decisions and delivery.

Responsibilities

• Reimagine enterprise sales processes for an agent-driven future by assessing current workflows and identifying opportunities to simplify, redesign, automate, or enhance them with AI.
• Lead product discovery with business leaders, frontline sellers, operations teams, and other users to understand processes, pain points, client needs, controls, and desired outcomes.
• Translate business needs into future-state workflows, product requirements, experience designs, roadmaps, success measures, and prioritized backlogs.
• Determine the appropriate solution approach for each use case, distinguishing between agent-led, automated, guided, and native-platform capabilities.
• Lead products through the full lifecycle, including discovery, solutioning, requirements definition, build, testing, pilots, launch, feedback, iteration, and scaled rollout.
• Partner with Data Science, Engineering, UX, Architecture, Salesforce, and data teams to deliver secure, scalable, intuitive AI-enabled experiences.
• Apply practical knowledge of AI applications, prompts, data grounding, orchestration, evaluations, guardrails, context management, and human-in-the-loop workflows.
• Facilitate demonstrations, pilots, user feedback sessions, design reviews, and leadership readouts.
• Orchestrate delivery across Sales, Operations, Product, Data Science, Engineering, Architecture, Legal, Information Security, and Change Management.
• Communicate product direction, decisions, dependencies, risks, trade-offs, delivery progress, and business impact to senior stakeholders.
• Influence and align teams across the organization without relying on direct authority.
• Establish and track measures of product quality, adoption, user experience, seller efficiency, and impact on sales execution.
• Balance user value, technical feasibility, enterprise risk, scalability, governance, and delivery speed.
• Ensure products operate effectively in a governed enterprise environment, including privacy, security, access, and regulatory requirements.

Benefits

• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Annual performance-based bonus plan or role-based uncapped sales incentive plan, as applicable.
• Market-leading benefit programs.
• Hybrid work environment with flexibility to work virtually when productive.

What This Job Offers

• Job Type: Full-time
• Career Level: Director