Associate Director Product Manager

OneMain Financial • Wilmington, DE

8d • Hybrid

About The Position

OneMain Financial is seeking an Associate Director Product Manager to lead the digital app experience for credit card customers in collections and recovery. The role focuses on creating and continuously improving in-app servicing functionality, content, and design for customers who are past due, while helping customers improve their financial lives and supporting business objectives. The product leader will develop innovative, seamless journeys for customers and internal team members, with a focus on digital self-service, payment-plan optimization, conversion, and net credit loss savings.

The role owns execution of the Collections Roadmap in close partnership with technology and collaborates with Engineering, Design, Operations, Collections Strategy, and other cross-functional leaders. The Product Manager will use data and analytics, customer understanding, product intuition, and experimentation to identify opportunities, define strategy, validate hypotheses, and guide prioritization and launches. They will communicate progress, risks, dependencies, and results to peers and senior leadership.

The position is based in Wilmington, Delaware, with a hybrid schedule requiring anchor days Tuesday through Thursday.

Requirements

• At least 8 years of experience working on successful digital consumer products, preferably at high-scale companies.
• Experience leading product teams as a people leader.
• Agile experience.
• Ability to think from the perspective of customers, including internal employee journeys and digital customer experiences.
• Experience creating product vision and strategy and aligning them across cross-functional teams and the broader organization.
• Extensive hands-on experience across the digital product development process, including roadmapping, problem definition, exploration, requirements documentation, front- and back-end development, testing, and code deployment.

Nice To Haves

• Collections operations or product experience.

Responsibilities

• Own the digital app experience for card collections and recovery customers and develop business cases for ideas that drive net credit loss savings.
• Align digital communications with the application experience to create a cohesive customer journey and improve conversion.
• Optimize payment-plan journeys using a testing mindset and an A/B testing framework.
• Understand the motivations of internal employees and digital customers, provide helpful solutions, and remove friction so they can accomplish their goals with OneMain products.
• Create a roadmap of innovative ideas and seamless journeys that support customer engagement and interactions between OneMain team members and customers.
• Own execution of the Collections Roadmap in close collaboration with a technology partner.
• Use data and analytics to identify opportunities and inform strategic thinking.
• Partner with Operations to identify ways to shift costly interactions from team members to digital self-service.
• Collaborate with Engineering, Design, Operations, Collections Strategy, and cross-functional leaders to align, prioritize, and execute launches.
• Discuss trade-offs, initiative sequencing, backlog priorities, projected outcomes, and impacts of regulatory guidance with partners.
• Use data throughout product development to set strategic direction, define customer intent, create solutions, and validate hypotheses through experimentation, balanced with product intuition and customer knowledge.
• Communicate status updates, strategic risks, key dependencies, and progress against objectives to team members and senior leadership.

Benefits

• Health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off, including 15 vacation days per year, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• 11 paid holidays, including 4 floating holidays, prorated based on start date.
• Paid volunteer time of 3 days per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed