Associate Director, Product Experience Strategy, Vital US

Kyndryl•Dallas, WA

1d•$143,640 - $273,000

About The Position

At Kyndryl Vital US, the Associate Director, Product Experience Lead will lead product and experience direction for a flagship data and AI experience for a major enterprise customer. The solution brings complex IT and operational technology data together as a single source of insight and is expected to develop into an agentic AI offering Kyndryl can bring to other customers. The role owns product outcomes, direction, and priorities. It translates the vision into a roadmap and ordered backlog, evaluates whether releases deliver expected outcomes, aligns senior customer stakeholders, maps needs and journeys, and turns competing priorities into decisions. It also defines the business case, success measures, and the balance between customer-specific functionality and reusable product capabilities. The Associate Director partners closely with a senior designer, technical program manager, technical leads, and Kyndryl technical account leaders. Beyond the flagship engagement, the role leads product and experience direction on complex application projects across Kyndryl Vital and helps shape how the practice takes ideas from concept to shipped software. The role also establishes a responsible approach to AI experiences, including human oversight, agent autonomy, trust, and transparency, incorporating these decisions into the roadmap.

Requirements

Experience owning product outcomes, direction, and priorities using contemporary product practices such as outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions.
Experience leading human-centered enterprise software products or experiences at scale from strategy through launch, involving multiple stakeholders and complex systems.
Ability to build journeys, service blueprints, and future-state visions that align business goals, technology capabilities, and human needs, and to set direction for design teams.
Experience defining product value cases and success measures and shaping a solution for one customer into an offering reusable with others.
Experience planning and leading stakeholder and user interviews and distinguishing validated problems from requests and assumptions.
Experience designing and facilitating workshops and co-creation sessions with broad, cross-functional groups of senior stakeholders, including when priorities compete.
Experience shipping complex data products, including release and delivery phases and User Acceptance Testing.
Technical fluency sufficient to work effectively with architects, engineers, and technical account leaders and earn their confidence.
Ability to define an agentic AI experience vision encompassing human-in-the-loop design, trust, and transparency, and translate it into a phased roadmap.
Understanding of agile delivery and experience shaping user stories and acceptance criteria in Azure DevOps or a similar platform such as Jira.
Ability to craft clear narratives about product direction, trade-offs, and progress for executives, sellers, and delivery teams.
Experience in industrial, manufacturing, energy, utilities, or infrastructure settings.
Experience at a design consultancy, agency, or studio, as well as in enterprise product environments.
Experience with future-state prototyping tools such as Figma Make.
Knowledge of responsible AI frameworks and practices.
Experience with facilitation tools such as Miro or Mentimeter.
Bachelor's degree or equivalent experience.

Nice To Haves

MBA.
MS in Industrial Design, Service Design, Strategic Design, Design Innovation, Product Innovation, or Product Management.

Responsibilities

Own product outcomes, direction, and priorities for a flagship enterprise data and AI experience.
Set product vision and translate it into an outcome-based roadmap and clearly ordered backlog.
Make product trade-off decisions and assess whether releases deliver intended outcomes.
Align senior stakeholders across the customer's organization, map needs and journeys, and resolve competing priorities.
Define the business case, success measures, and which solution capabilities are customer-specific or reusable for other customers.
Plan and lead stakeholder and user interviews to distinguish validated problems from requests and assumptions.
Design and facilitate workshops and co-creation sessions for broad cross-functional groups of senior stakeholders.
Partner with a senior designer to translate experience direction into design and with a technical program manager on delivery execution.
Weigh technical leads' architecture and feasibility input in product decisions and build trust with technical account leaders.
Lead product and experience direction on complex application projects across Kyndryl Vital and help shape the practice's concept-to-software process.
Define a responsible agentic AI experience, including human-in-the-loop design, agent autonomy, trust, and transparency, and build these choices into a phased roadmap.
Shape user stories and acceptance criteria in Azure DevOps or a similar platform, partnering with technical program managers who run the delivery system.
Communicate product direction, trade-offs, and progress to executives, sellers, and delivery teams.
Lead product releases and delivery phases, including User Acceptance Testing.