Associate Director, Product Compliance

Flex•Salt Lake City, UT

2d•$149,600 - $220,000•Hybrid

About The Position

Flex is building a next-generation compliance function that combines AI-enabled systems with human expertise to scale regulatory oversight while supporting product innovation. The Associate Director, Product Compliance is a senior individual contributor on the Product Compliance team, reporting to the Head of Product Compliance and partnering with Product, Engineering, Legal, Risk, Marketing, and bank partners across Flex’s lending and payments ecosystem. This is a hands-on execution role, not a people-management position. The Head of Product Compliance owns team leadership and function strategy; the Associate Director independently handles complex advisory work and helps make the function faster through AI-enabled review workflows, clear standards, and disciplined documentation. The role carries end-to-end advisory reviews for launches, product changes, marketing initiatives, and emerging regulatory issues. It applies consumer protection requirements to product design, disclosures, fees, and customer journeys; performs risk-tiered assessments; operates and improves AI-assisted review systems; coordinates bank partner approvals; and works with product and operations teams to investigate issues and drive remediation. The role also creates reusable standards and templates, documents decisions so they are defensible and transferable, and informally mentors junior colleagues without direct management responsibility.

Requirements

At least 8 years of experience in product compliance, compliance advisory, or regulatory risk roles within fintech, consumer lending, payments, banking, or financial services.
Hands-on ability to personally own complex reviews, maintain high throughput, document precisely, and take accountability for outcomes.
Deep working knowledge of consumer protection regulations for lending and payments.
Ability to translate regulatory requirements into product guardrails that withstand scrutiny.
Ability to partner effectively with product and engineering teams and influence decisions through clarity and credibility.
Daily use of AI tools in personal work.
Experience operating or implementing AI-enabled compliance tooling, automation, or agent-based workflows in compliance, risk, or product governance.
Familiarity with using technology to improve the speed, quality, and scalability of compliance review processes.
Ability to translate regulatory requirements into technology-driven review processes integrated into product and operational workflows.

Responsibilities

Own end-to-end advisory reviews for product launches, product changes, marketing initiatives, and emerging regulatory issues.
Deliver fast, precise regulatory interpretations and document decisions so they are defensible.
Apply consumer protection regulations and lending, payments, and fintech frameworks to product design, disclosures, fee structures, and customer journeys.
Execute risk-tiered review processes and maintain standards libraries, templates, and precedents.
Operate and improve AI-assisted review systems and agent-based workflows, including marketing compliance review, regulatory change monitoring, and product risk assessment.
Check AI-assisted system outputs before using them in determinations and improve systems based on daily use.
Conduct pre-launch product risk assessments, identify gaps, and drive resolution with product and engineering owners.
Partner with product and operations teams to investigate compliance issues, determine root causes, drive remediation, and strengthen preventative controls.
Coordinate day-to-day bank partner reviews and approvals for products and consumer-facing content.
Produce review documentation that can be used by another reviewer and withstand examiner and partner scrutiny.
Turn recurring questions into reusable templates and standards.
Set a high bar for review quality and turnaround, establish precedents, and informally mentor junior team members.