Associate Director, Product Compliance
About The Position
Flex is hiring a senior individual contributor to support product compliance across its lending and payments ecosystem. Reporting to the Head of Product Compliance, the role partners with Product, Engineering, Legal, Risk, Marketing, and bank partners to enable compliant innovation. It is a hands-on execution role rather than a people leadership position: the role does not manage staff or own the function’s strategy, but carries complex advisory reviews and helps scale the function through AI-enabled workflows, clear standards, and disciplined documentation. The Associate Director conducts end-to-end reviews of product launches, product changes, marketing initiatives, and emerging regulatory issues; applies consumer protection requirements to product design and customer experiences; and performs product risk assessments before launch. The role operates and improves AI-assisted review systems and automated monitoring, validates their output, maintains reusable standards and documentation, and works with product and operations teams to investigate issues and drive remediation. It also coordinates bank-partner approvals and informally mentors junior team members, without direct management responsibility.
Requirements
- At least 8 years of experience in product compliance, compliance advisory, or regulatory risk roles within fintech, consumer lending, payments, banking, or financial services.
- Hands-on experience owning complex reviews and accountability for outcomes, with precise documentation and high personal throughput.
- Deep working knowledge of consumer protection regulations for lending and payments, and ability to translate requirements into product guardrails that withstand scrutiny.
- Ability to partner effectively with product and engineering teams during development and influence decisions through clarity and credibility.
- Daily use of AI tools in one’s own work.
- Experience operating or implementing AI-enabled compliance tooling, automation, or agent-based workflows within compliance, risk, or product governance.
- Ability to translate regulatory requirements into technology-driven review processes integrated into product and operational workflows.
Nice To Haves
- Familiarity with using technology to improve the speed, quality, and scalability of compliance review processes.
Responsibilities
- Conduct end-to-end advisory reviews for product launches, product changes, marketing initiatives, and emerging regulatory issues, documenting decisions clearly and defensibly.
- Apply consumer protection regulations and lending, payments, and fintech frameworks to product design, disclosures, fee structures, and customer journeys.
- Execute risk-tiered review processes and maintain standards libraries, templates, and precedents.
- Operate and improve AI-assisted review systems and agent-based workflows, including marketing compliance review, regulatory change monitoring, and product risk assessment; check outputs before relying on them.
- Conduct pre-launch product risk assessments, identify gaps, and drive resolution with product and engineering owners.
- Partner with product and operations teams to investigate compliance issues, determine root causes, drive remediation, and strengthen preventative controls.
- Coordinate day-to-day bank-partner reviews and approvals for products and consumer-facing content, producing documentation that can withstand scrutiny.
- Write review files so another reviewer can continue the work, and turn recurring questions into templates and standards.
- Set a strong example for review quality and turnaround, establish reusable precedents, and informally mentor junior team members.
Benefits
- Relocation assistance program may be available to candidates outside the listed office areas.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
