Associate Director, Insurance Compliance

ORIX Group•Columbus, OH

1d•$120,000 - $145,000•Hybrid

About The Position

The Insurance Compliance Associate Director leads insurance compliance operations across a commercial loan servicing portfolio. The role ensures adherence to investor, regulatory, and servicing requirements while proactively mitigating portfolio risk. It provides strategic leadership over team execution, performance, and process optimization to support consistent delivery against service level agreements and audit standards. The Associate Director maintains subject matter expertise in insurance coverage requirements, servicing standards, and market conditions while driving operational efficiency, team development, and cross-functional initiatives. The role oversees portfolio risk, audits, specialized investor requirements, process and technology improvements, training, and management of direct reports. It also helps protect the lender’s collateral position by addressing coverage gaps and translating complex requirements into scalable processes. The position is available in Ohio or remotely, and ORIX associates follow a hybrid working model with a minimum of three days in the office. Travel is up to 10%.

Requirements

Bachelor’s degree or equivalent professional experience.
6–10 years of experience in commercial insurance, loan servicing, or a related field.
Advanced subject matter expertise in Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake coverages.
Deep understanding of commercial loan servicing insurance requirements and investor guidelines, including Fannie Mae, Freddie Mac, and FHA/HUD.
Ability to independently assess and mitigate portfolio risk and ensure compliance with servicing standards and regulatory expectations.
Leadership experience managing teams and developing talent, including coaching and performance management.
Understanding of insurance market conditions and their impact on portfolio risk and compliance strategy.
Experience leading audits, regulatory reviews, and remediation efforts.
Proficiency in Microsoft Office, including Excel, Word, and Outlook, and familiarity with servicing systems and insurance tracking platforms.
Strong organizational, analytical, and problem-solving skills, including the ability to manage competing priorities in a deadline-driven environment.
Excellent communication and presentation skills, including the ability to influence stakeholders and explain complex concepts clearly.
Strategic mindset and ability to drive process improvement, operational efficiency, and scalable solutions.
High emotional intelligence, self-awareness, and leadership presence.
Ability to anticipate business needs and proactively implement forward-looking solutions.
Strong collaboration skills and ability to work effectively across teams and functions.
Commitment to maintaining confidentiality and exercising sound judgment.

Responsibilities

Lead team execution by managing workloads, aligning resources, and meeting service-level agreements and performance metrics.
Establish and monitor KPIs, quality-control frameworks, and reporting mechanisms to drive performance and audit readiness.
Delegate effectively and provide direction, accountability, and support to direct reports.
Oversee portfolio risk management, including prioritizing high-risk items, resolving non-compliance, and managing escalations.
Lead and coordinate lender and investor audits, including preparation, responses, and remediation.
Manage insurance compliance processes for specialized portfolios and investor-specific requirements, including Freddie Mac, Fannie Mae, and FHA/HUD.
Maintain subject matter expertise in insurance coverage requirements, servicing standards, and market conditions.
Develop and enhance policies, procedures, and operating models to improve scalability and efficiency.
Lead process improvements, technology enhancements, and automation initiatives with IT and product teams.
Conduct new-hire training and ongoing team development programs.
Coach, mentor, and manage the performance of direct reports, supporting career development and leadership readiness.
Maintain regular communication with team members to support alignment, engagement, and issue resolution.
Partner with servicing, asset management, risk, legal, and other stakeholders to address complex issues and align priorities.
Translate operational challenges into strategic solutions that reduce risk exposure and improve workflow efficiency.
Contribute to departmental and enterprise-wide strategic initiatives and represent insurance compliance in leadership forums as needed.
Develop and support testing plans for system enhancements, including requirements definition, defect tracking, and user acceptance testing.
Execute lender-placed insurance and remediation strategies to address coverage gaps and protect the lender’s interest.
Manage pre-securitized or investor-specific loan requirements, including reporting and delivery of required summaries such as ICT updates.
Perform additional duties and lead special projects as assigned.
Travel up to 10%.