Associate Director, Compliance

CrossCountry Mortgage, LLC

3d

About The Position

The Associate Director, Compliance advances the effective execution, oversight, and continuous enhancement of CrossCountry Mortgage’s Compliance Management System. The role drives the operational execution and ongoing development of Compliance Monitoring and Testing programs, supports oversight of Branch Audit activities, and coordinates regulatory examination and audit readiness through timely and accurate delivery of loan files. Through risk-based monitoring and testing, control-effectiveness evaluations, cross-functional collaboration, and continuous process improvement, the position identifies and mitigates regulatory risk, strengthens the compliance control environment, and promotes consistent adherence to regulatory requirements and organizational compliance objectives.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and relevant professional experience.
• At least 5 years of experience within a financial institution, preferably a large or complex organization.
• At least 3 years of experience in risk management or consumer compliance related to mortgage originations.
• Comprehensive knowledge of loan operations, including processing, underwriting, closing, and quality assurance.
• Command of federal and state mortgage lending laws and regulations, including Dodd-Frank, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and the SAFE Act.
• Advanced proficiency in regulatory interpretation, compliance risk assessment, and evaluating regulatory requirements across mortgage lending operations.
• Exceptional communication, management, and leadership skills.
• Advanced prioritization and time management skills.

Nice To Haves

• Proficiency with ACES, Encompass, and Jira.

Responsibilities

• Develop, implement, and continuously enhance Compliance Monitoring and Testing programs, procedures, test scripts, and reporting protocols to support regulatory alignment, consistent methodology, and identification of compliance deficiencies, control weaknesses, and emerging risks.
• Conduct second-level quality assurance reviews of Compliance Monitoring and Testing results, validating methodology, accuracy of findings, supporting documentation, severity classifications, and regulatory conclusions.
• Collaborate with Compliance leadership and business stakeholders to establish performance objectives, evaluate program metrics, and implement initiatives that improve efficiency, accountability, and program performance.
• Serve as the primary point of contact for operational compliance matters across lending channels, provide actionable regulatory guidance, resolve complex compliance matters, and support consistent application of regulatory requirements and Company policies.
• Lead regulatory examination and audit file requests, ensuring required loan files are collected, validated, and submitted accurately and on time.
• Support oversight and execution of Branch Audit activities, coordinating audit personnel, branch leadership, and business stakeholders to complete deliverables, escalate findings, and implement corrective actions.
• Perform additional responsibilities assigned by Compliance leadership in support of departmental and organizational priorities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Director