Associate Director, Product Adoption Lead
About The Position
Artificial Intelligence is transforming how work gets done, and this role will be instrumental in accelerating AI adoption and enabling measurable business impact. As Associate Director, Product Adoption Lead, you will drive the successful adoption of AI-powered products, copilots, automations, and self-service workflows that enhance productivity and accelerate business outcomes across US Commercial. This is a unique opportunity to shape how teams embrace innovative technologies, influence enterprise-wide change, and help build a more efficient, data-driven future. This role is based in East Hanover, NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation, and only local candidates will be considered. This position will require travel up to 20% as defined by the business (domestic and/or international).
Requirements
- Bachelor's degree in business, organizational development, learning, healthcare, digital, or related field.
- 7+ years of experience in product adoption, digital transformation, change management, or AI enablement.
- Experience launching or scaling enterprise tools, digital products, AI solutions, or workflow transformations.
- Strong stakeholder engagement, project management, data interpretation, user research, and communication skills.
Nice To Haves
- Experience with AI-enabled products, Microsoft 365 Copilot, low-code/no-code tools, or product analytics.
- Product owner, agile, change management, customer success, or pharmaceutical commercial operations experience.
Responsibilities
- Develop adoption plans for AI products, copilots, automations, and self-service workflows.
- Translate product capabilities into practical use cases, activation moments, and user guidance.
- Track usage, confidence, sentiment, adoption barriers, and business outcomes.
- Lead feedback loops with users and product teams to improve adoption and usability.
- Coordinate learning, communications, and community resources to reinforce sustained adoption.
Benefits
- health, life and disability benefits
- a 401(k) with company contribution and match
- vacation, personal days, holidays and other leaves
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What This Job Offers
Job Type
Full-time
Career Level
Director
