Director, Self Service AI & Adoption Lead

Novartis • East Hanover, NJ

2d • $185,500 - $344,500 • Onsite

About The Position

Reporting into the ED, US New Capabilities & Adoption, this role is accountable for leading the US Commercial self-service AI adoption capability, ensuring business teams can discover, understand, safely use, and embed approved AI tools and workflows within enterprise guardrails to generate measurable productivity and business value. The Director, Self Service & AI Adoption Lead is responsible for owning the self-service AI adoption strategy, workflow enablement model, adoption playbooks, community activation, product adoption support, readiness signals, feedback loops, and benefits tracking. This role leads a core team of Adoption Leads and Managers and Enablement Architect with cross-functional interfaces including US functions, P&O Talent, Learning, Leadership Development, DDIT, Legal, ERC and Responsible AI.

Requirements

• Bachelor’s degree in business, organizational development, learning, healthcare, digital, or related field
• 10+ years’ experience in product adoption, change management, capability building, transformation, commercial operations, P&O AI, or technology enablement.
• Proven experience in digital/AI adoption with Microsoft Copilot, Copilot Studio, Power Platform, no-code / low-code automation, AI assistants, or commercial workflow tools.
• Demonstrated experience driving adoption of enterprise tools, digital products, AI workflows, or new ways of working at scale.
• Strong understanding of AI-enabled workflows, human-centered adoption, change management, stakeholder influence, adoption metrics, and safe-use guardrails.

Nice To Haves

• Pharma/healthcare commercial experience and familiarity with compliance, privacy, and responsible AI considerations.
• Advanced degree (MBA, MS, or equivalent).

Responsibilities

• Define the adoption strategy for approved self-service AI environments, products, copilots, workflows, and role-based use cases across US Commercial.
• Translate AI capabilities into practical workflow adoption paths, usage guidance, sandbox experiences, office hours, champions activation, and reinforcement routines.
• Partner with DDIT, Legal, ERC, P&O and Responsible AI to ensure adoption is safe, compliant, scalable, and aligned with enterprise architecture and guardrails.
• Create intake and feedback loops for user needs, friction points, use-case demand, enhancements, and adoption blockers.
• Measure usage, readiness, confidence, productivity, business impact, and sustained behavior change rather than training completions alone.
• Lead adoption team resources and establish shared playbooks for scalable decentralized execution.

Benefits

• health
• life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Director