Associate Director, Process & Digital
About The Position
The Associate Director, Process Optimization & Digital Operations supports Clinical Risk Management Operational Excellence by coordinating process optimization and the day-to-day administration of the CRM digital landscape. The role helps ensure consistent operations, user engagement, controlled change, vendor delivery, and audit or inspection readiness across CRM tools and related services. It translates approved strategy and governance direction into practical operating routines, documentation, communications, reporting, and follow-through. The position serves as the operational point of contact for CRM super-user forums, vendor coordination, digital asset administration, taxonomy and metadata stewardship, portal support, governance logistics, escalation intake, and evidence coordination for audits and inspections. It identifies improvement opportunities and implements approved enhancements. Strategic ownership, investment decisions, enterprise alignment, and portfolio direction remain with CRM leadership. The role operates within approved CRM digital strategy, governance, standards, budgets, and roadmaps. It recommends process, content, taxonomy, support, and service improvements, escalating material quality, compliance, budget, resource, architecture, or cross-functional decisions to the Associate Director. It coordinates vendor and service delivery at the operational level and supports governance administration and implementation.
Requirements
- A minimum of a Bachelor's or equivalent University degree is required.
- Relevant experience in pharmaceutical, medical device, healthcare, technology, consulting, or another regulated environment.
- Experience supporting process improvement, digital operations, business systems, communities of practice or super-user networks, vendors, document or portal administration, or audit and inspection readiness.
- Working knowledge of quality systems, controlled documentation, data and metadata concepts, and change management.
- Strong organization, facilitation, communication, stakeholder coordination, problem-solving, and attention to detail.
- Ability to manage multiple priorities, maintain accurate action and decision records, and escalate issues with clear options and recommendations.
- Proficiency with Microsoft Office, collaboration platforms, reporting tools, and business workflow or ticketing tools.
Nice To Haves
- A degree focus in life sciences, quality, technology, data, engineering, business, or a related discipline is preferred.
- Familiarity with GxP or R&D Quality environments is preferred.
Responsibilities
- Map current-state activities, identify administrative and workflow inefficiencies, facilitate root-cause analysis, coordinate approved improvements, maintain action plans, and monitor adoption and effectiveness.
- Coordinate operational administration for CRM-owned tools and services, maintain support routines and user guidance, triage business questions, route technical issues, and support release readiness and communications.
- Plan and facilitate super-user forums, maintain agendas and decision or action logs, gather feedback, coordinate demonstrations and learning materials, and help user communities adopt approved changes.
- Serve as the day-to-day CRM contact for vendors, contractors, and service providers; coordinate deliverables, meetings, access, documentation, invoices or forecasts as applicable, risks, issues, and escalation.
- Coordinate collection, organization, and quality review of system, process, training, governance, and vendor evidence; maintain readiness materials; track requests and actions; and support timely audit and inspection responses under CRM quality leadership.
- Administer governance calendars, intake and escalation logs, decision records, and follow-up. Maintain CRM portal content and act as the operational point for taxonomy, metadata, naming conventions, and controlled content organization.
- Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for review by CRM OpEx Leadership and relevant governance forums.
- Escalate material quality, compliance, budget, resource, architecture, or cross-functional decisions to the Associate Director.
- Coordinate vendors and service delivery at the operational level and support governance administration and implementation.
Benefits
- Consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
- Vacation: 120 hours per calendar year, subject to policy and date of hire.
- Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington, subject to policy and date of hire.
- Holiday pay, including floating holidays: 13 days per calendar year.
- Work, Personal and Family Time: up to 40 hours per calendar year.
- Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
- Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
- Caregiver Leave: 80 hours in a 52-week rolling period.
- Volunteer Leave: 32 hours per calendar year.
- Military Spouse Time-Off: 80 hours per calendar year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
