Associate Director, Process & Digital

6084-Janssen Research & Development Legal Entity•Somerville, NJ

About The Position

Johnson & Johnson is recruiting an Associate Director, Process Optimization & Digital Operations to support Clinical Risk Management (CRM) Operational Excellence. The role coordinates process optimization and day-to-day administration of the CRM digital landscape, enabling consistent operations, user engagement, controlled change, vendor delivery, and audit or inspection readiness across CRM tools and related services. The position translates approved CRM strategy and governance direction into operating routines, documentation, communications, reporting, and follow-through. It is the operational point of contact for CRM super-user forums, vendor coordination, digital asset administration, taxonomy and metadata stewardship, portal support, governance logistics, escalation intake, and audit and inspection evidence coordination. The role identifies improvement opportunities and implements approved enhancements. Strategic ownership, investment decisions, enterprise alignment, and portfolio direction remain with CRM leadership. The role operates within approved CRM digital strategy, governance, standards, budgets, and roadmaps. It recommends operational improvements and escalates material quality, compliance, budget, resource, architecture, or cross-functional decisions to the Associate Director. It coordinates vendor and service delivery operationally, while portfolio-level accountability and strategic supplier direction remain with the Associate Director. The position may be located in New Jersey, Pennsylvania, Zug, Switzerland, High Wycombe, UK, Issy-Les, France, or Beerse, Belgium. The posting also lists locations in Pennsylvania and New Jersey.

Requirements

A minimum of a bachelor's degree or equivalent university degree is required.
Relevant experience in pharmaceutical, medical device, healthcare, technology, consulting, or another regulated environment.
Experience supporting process improvement, digital operations, business systems, communities of practice or super-user networks, vendors, document or portal administration, or audit and inspection readiness.
Working knowledge of quality systems, controlled documentation, data and metadata concepts, and change management.
Strong organization, facilitation, communication, stakeholder coordination, problem-solving, and attention to detail.
Ability to manage multiple priorities, maintain accurate action and decision records, and escalate issues with clear options and recommendations.
Proficiency with Microsoft Office, collaboration platforms, reporting tools, and business workflow or ticketing tools.

Nice To Haves

A degree focused in life sciences, quality, technology, data, engineering, business, or a related discipline.
Familiarity with GxP or R&D Quality environments.

Responsibilities

Map current-state activities, identify administrative and workflow inefficiencies, facilitate root-cause analysis, coordinate approved improvements, maintain action plans, and monitor adoption and effectiveness.
Coordinate operational administration for CRM-owned tools and services; maintain support routines and user guidance, triage business questions, route technical issues, and support release readiness and communications.
Plan and facilitate super-user forums; maintain agendas and decision or action logs; gather feedback; coordinate demonstrations and learning materials; and support adoption of approved changes.
Serve as the day-to-day CRM contact for vendors, contractors, and service providers; coordinate deliverables, meetings, access, documentation, invoices or forecasts as applicable, risks, issues, and escalations.
Coordinate collection, organization, and quality review of system, process, training, governance, and vendor evidence; maintain readiness materials; track requests and actions; and support timely audit and inspection responses.
Administer governance calendars, intake and escalation logs, decision records, and follow-up.
Maintain CRM portal content and serve as the operational point of contact for taxonomy, metadata, naming conventions, and controlled content organization.
Compile operational measures, service trends, adoption feedback, action status, and improvement outcomes for review by CRM OpEx Leadership and relevant governance forums.
Recommend process, content, taxonomy, support, and service improvements, escalating material decisions to the Associate Director.
Coordinate operational vendor and service delivery within approved CRM strategy, governance, standards, budgets, and roadmaps.

Benefits

Company consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: up to 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.