Associate Director, Technical Product Management

MSD • North Wales, PA

1d • $142,400 - $224,100 • Hybrid

About The Position

The Platform Engineering & Delivery Lead is accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. The role partners with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. It combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence.

The role monitors developments across Veeva CRM, Veeva Vault CRM, Salesforce, integration technologies, and cloud services, translating relevant developments into standards and adoption recommendations. It aligns platform solutions and implementation priorities with product and business teams.

Responsibilities span platform and asset governance, vendor management, security and regulatory compliance, technical architecture, release and capability assessment, prototyping, automation, AI adoption, support operations, access management, platform monitoring, and incident resolution. The position is based in a hybrid work arrangement, with 25% travel required.

Requirements

• 12+ years of relevant experience in IT implementation and managing large-scale project delivery.
• Proven software engineering background with hands-on delivery experience.
• Strong experience leading technically in Salesforce, Veeva CRM, Veeva Vault CRM, and Informatica IDMC-based batch integrations.
• Proven implementation experience with Salesforce, Veeva, Veeva Vault, and AWS Cloud platforms and services.
• Solid experience with the Veeva/Veeva Vault platform and Salesforce ecosystem.
• Good exposure to AWS Cloud services, including accounts, architecture, security, and operations.
• Experience defining technical architecture and platform governance at scale.
• Strong background in Salesforce/Veeva configuration and customization, out-of-the-box solutions, builds, and API integrations.
• Track record of leading global projects and coordinating distributed and multi-vendor teams.
• Ability to stay up to date with Salesforce, Veeva CRM, Veeva Vault CRM, AWS Cloud, and IDMC features and best practices.
• Experience working effectively within a global team, taking strategic direction from leadership, and considering team-member input.
• Experience mentoring and leading technical teams.
• Strong understanding of and working experience with Agile methodology.
• Ability to gather stakeholder requirements and deliver solutions on time.
• Ability to manage a multi-vendor environment.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills for collaboration with team members and stakeholders.
• Ability to manage project timelines, resources, and deliverables.
• Bachelor’s degree in computer science, information systems, or an equivalent technical field from a recognized university or institute.

Nice To Haves

• Informatica IDMC-based batch integration experience.
• Emphasis on pharmaceutical-domain CRM and cloud services.
• Exposure to GenAI or agentic AI models, concepts, or implementations.
• Proficiency with Veeva CRM online and offline modes, preferably the iRep application.
• Knowledge of UI/UX.
• Exposure to Java SDK, GitHub, and GitHub Actions.

Responsibilities

• Establish and maintain a complete inventory of platform assets, including Veeva and Salesforce applications, AWS services, CMS themes and plugins, integrations, software licenses, and related digital assets, with accurate ownership and lifecycle tracking.
• Define and enforce vendor engagement models, quality standards, service-level agreements, and delivery accountability.
• Drive AI-native ways of working and supporting tools, including skill sharing, business-facing application AI agent hosting and impact assessment, MCP servers, security management, and developer tooling.
• Ensure security, data privacy, and regulatory compliance across platforms and vendor deliverables.
• Own technical architecture across Veeva CRM, Veeva Vault CRM, Salesforce, Informatica IDMC, and AWS Cloud, ensuring scalability, security, performance, resilience, and maintainability.
• Manage vendor technology releases by analyzing release notes, addressing impacts, and reviewing new features.
• Evaluate platform capabilities and provide evidence-based adoption recommendations to leadership and product teams.
• Prototype new ideas, tools, and platform capabilities to validate their value.
• Drive automation across operations, the software development lifecycle, and CI/CD pipelines to improve speed, reliability, and developer experience.
• Execute the AI engineering strategy across platforms through shared patterns, reusable capabilities, governance controls, and measurable adoption practices.
• Lead AI adoption across delivery teams and product management stakeholders, embedding AI into delivery and decision-making.
• Define and operate the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.
• Own access management and operational controls across platforms while balancing security and team productivity.
• Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.
• Lead global projects and coordinate distributed teams and multi-vendor teams.
• Mentor and lead technical teams, manage project timelines, resources, and deliverables, and work with stakeholders to gather requirements and deliver solutions on time.

Benefits

• Medical, dental, vision healthcare, and other insurance benefits for employees and family.
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.
• Annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior