Associate Director, Technical Product Management

Merck•North Wales, PA

1d•$142,400 - $224,100•Hybrid

About The Position

The Platform Engineering & Delivery Lead is accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. The role partners with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. It combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence. The role monitors developments across Veeva CRM, Veeva Vault CRM, Salesforce, integration technologies, and cloud services, translating relevant changes into standards and adoption recommendations. It aligns platform solutions and implementation priorities with product and business teams. The position leads governance across the platform estate, including asset inventory, vendor engagement, AI-native ways of working, and compliance with security, data privacy, and regulatory requirements. It owns technical architecture across Veeva, Salesforce, Informatica IDMC, and AWS, manages vendor product releases, evaluates platform capabilities, and recommends adoption decisions. It also drives prototyping, automation, AI engineering and adoption, and operational support, access controls, platform health, incident management, and root-cause improvements. The role is based primarily in North Wales (Upper Gwynedd), Pennsylvania, with a hybrid work arrangement and 25% travel. The stated base salary range for the primary location is $142,400 to $224,100. The employee may be eligible for an annual bonus and long-term incentive, if applicable.

Requirements

12 or more years of relevant experience in IT implementation and managing large-scale project delivery.
Proven software engineering background with hands-on delivery experience.
Strong experience and technical leadership in Salesforce, Veeva CRM, Veeva Vault CRM, and/or Informatica IDMC-based batch integrations.
Proven implementation experience with Salesforce, Veeva or Veeva Vault platforms, and AWS Cloud Platform services.
Solid experience with the Veeva/Veeva Vault platform and Salesforce ecosystem.
Good exposure to AWS Cloud services, including accounts, architecture, security, and operations.
Experience defining technical architecture and platform governance at scale.
Track record leading global projects and coordinating distributed and multi-vendor teams.
Strong background in Salesforce/Veeva configuration and customization, out-of-the-box solutions, and API-based builds and integrations.
Ability to stay current with Salesforce, Veeva CRM, Veeva Vault CRM, AWS Cloud services, and IDMC features and best practices.
Experience working effectively in a global team, taking strategic direction from leadership, and considering team-member input.
Experience mentoring and leading technical teams.
Strong understanding and working experience in Agile methodology.
Demonstrated ability to gather stakeholder requirements and deliver solutions on time.
Ability to manage multi-vendor environments, project timelines, resources, and deliverables.
Strong analytical and problem-solving abilities to design effective solutions.
Excellent verbal and written communication skills for collaboration with technical and business stakeholders.
Bachelor’s degree in computer science, information systems, or an equivalent technical field from a recognized university or institute.

Nice To Haves

Informatica IDMC-based batch integrations.
Pharmaceutical-domain CRM and cloud services experience is preferred.
Exposure to GenAI or Agentic AI models, concepts, or implementations.
Veeva CRM online and offline mode experience, preferably with the iRep application.
UI/UX knowledge.
Exposure to Java SDK, GitHub, and GitHub Actions.

Responsibilities

Establish and maintain an accurate asset inventory across Veeva CRM and Vault CRM, Salesforce applications, AWS services, CMS themes and plugins, integrations, software licenses, and related digital assets, including ownership and lifecycle tracking.
Define and enforce vendor ways of working, engagement models, quality standards, service-level agreements, and delivery accountability.
Drive AI-native ways of working and supporting tools, including skill sharing, business-facing application AI agent hosting and impact assessment, MCP servers, security management, and developer tooling.
Ensure platform and vendor deliverables comply with security, data privacy, and regulatory requirements.
Own technical architecture across Veeva CRM, Veeva Vault CRM, Salesforce, Informatica IDMC, and AWS Cloud, ensuring scalability, security, performance, resilience, and maintainability.
Manage vendor technology product releases by analyzing release notes, addressing impacts, and reviewing new features.
Evaluate platform capabilities and provide evidence-based recommendations to leadership and product teams on whether to adopt, defer, or decline them.
Prototype new ideas, tools, and platform capabilities to validate value quickly.
Drive automation across operations, the software development lifecycle, and CI/CD pipelines to improve speed, reliability, and developer experience.
Execute the AI engineering strategy across platforms through shared patterns, reusable capabilities, governance controls, and measurable adoption practices.
Lead AI adoption across delivery teams and product management stakeholders, embedding AI in day-to-day delivery and decision-making.
Define and operate the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.
Own access management and operational controls across platforms while balancing security and team productivity.
Monitor platform health, manage incidents, drive root-cause resolution, and implement preventative improvements.
Lead global projects and coordinate distributed teams and multiple vendors.
Mentor and lead technical teams, manage project timelines, resources, and deliverables, and work with stakeholders to gather requirements and deliver solutions on time.