Associate Director, People & Culture (HR)

Elusa Health•Maitland, FL

3d•Onsite

About The Position

The Associate Director, People & Culture (HR) is a hands-on People leader responsible for delivering an exceptional, consistent, and compliant employee experience across the day-to-day employee lifecycle. Reporting directly to the Chief People & Culture Officer, this role operates in a hub-and-spoke model: serving as a trusted, client-aligned People partner to designated business leaders and teams while also owning and advancing selected enterprise People & Culture capabilities. The role translates business needs into practical people solutions, strengthens manager effectiveness, and builds the operating discipline, accountability, and transparency required for a scaling organization. This is an onsite role based in the Maitland / Orlando area and is expected to be visibly present with employees and leaders, using proximity to strengthen culture, communication, problem solving, and execution.

Requirements

Bachelor's degree in Human Resources, Business, Organizational Psychology, Communications, or a related field preferred; equivalent relevant experience considered.
5-7 years of progressive Human Resources / People & Culture experience, including meaningful HR generalist or HR business partner responsibility.
Experience supporting the full employee lifecycle and advising managers on employee relations, performance management, talent, engagement, and organizational change.
Demonstrated ability to operate in a matrixed or hub-and-spoke HR model with both business/client-aligned and functional responsibilities.
Global or multi-jurisdiction HR knowledge and/or experience required; experience partnering across cultures, geographies, or global employment models strongly valued.
SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable SHRM/HRCI credential preferred.
Strong working knowledge of HRIS platforms, Microsoft 365, reporting/analytics, applicant tracking and recruiting tools, and digital collaboration platforms.
Healthcare, pharmaceutical services, patient services, hub services, life sciences, or other regulated-services experience preferred.
Strong business acumen and ability to connect people decisions to client delivery, operational performance, risk, and growth.
Excellent written, verbal, facilitation, coaching, and interpersonal communication skills; able to communicate with frontline employees, people managers, and executives.
Strong judgment, discretion, and emotional intelligence in sensitive or ambiguous situations.
Ability to diagnose issues using data and patterns, distinguish symptoms from root causes, and convert insights into clear actions.
High level of organization and follow-through; able to manage multiple priorities, deadlines, and employee matters without sacrificing quality or confidentiality.
Comfort operating with accountability and measurable outcomes while remaining adaptable as business needs evolve.
Demonstrated SHRM BASK-aligned capability in ethical practice, relationship management, communication, business acumen, consultation, analytical aptitude, inclusive mindset, leadership, and global perspective.
Commitment to fair, consistent, respectful, and inclusive People practices.

Nice To Haves

Global or multi-jurisdiction HR knowledge and/or experience required; experience partnering across cultures, geographies, or global employment models strongly valued.
SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable SHRM/HRCI credential preferred.
Healthcare, pharmaceutical services, patient services, hub services, life sciences, or other regulated-services experience preferred.

Responsibilities

Lead the day-to-day employee lifecycle for assigned populations, including workforce planning, requisition and hiring support, onboarding, internal movement, leave coordination, performance management, development, engagement, retention, and offboarding.
Ensure onboarding and orientation are consistent, timely, and connected to role expectations, culture, values, compliance requirements, and manager accountability.
Partner with leaders and employees on HR policies, programs, employee data, benefits and payroll questions, escalating specialist matters appropriately while maintaining ownership of the employee experience.
Maintain accurate, timely, and confidential employee documentation and HRIS records; support audits, reporting, and documentation standards.
Continuously improve People processes, templates, job descriptions, manager resources, and employee communications to reduce friction and improve clarity.
Coach leaders on people decisions, organizational effectiveness, performance expectations, feedback, development, attendance, conduct, conflict, and change management.
Provide responsive, balanced employee relations guidance; conduct or support fact finding and workplace investigations; recommend consistent, well-documented actions aligned with policy, values, and applicable law.
Build trusted relationships across all levels of the organization while maintaining appropriate boundaries, discretion, objectivity, and sound judgment.
Identify patterns in employee concerns, manager capability, engagement, or turnover and translate those themes into practical recommendations for the Chief People & Culture Officer and business leaders.
Partner with leaders on workforce and talent planning, role clarity, organization design, spans and layers, succession, critical-role coverage, and capability needs.
Facilitate performance-management rhythms that connect individual goals and behaviors to team outcomes and enterprise priorities; support calibration, development planning, and performance improvement processes.
Strengthen manager effectiveness through coaching, tools, training, and practical application of People policies and leadership expectations.
Use qualitative and quantitative insights to identify talent and organizational risks, prioritize interventions, and track whether actions are producing the intended outcome.
Develop a working understanding of assigned client programs and operational teams, including staffing models, service-level expectations, quality requirements, peak workload periods, and skills needed for delivery.
Partner with business leaders on staffing, engagement, retention, performance, and change initiatives that support client commitments and sustainable operations.
Translate enterprise People practices into solutions that work for client-aligned teams while preserving consistent standards, compliance, and employee experience.
Participate in business and operating reviews as appropriate, bringing forward workforce trends, people risks, actions, and decision needs.
Promote a culture of clarity, accountability, inclusion, collaboration, and continuous improvement through visible onsite leadership and proactive employee engagement.
Support employee listening strategies, pulse surveys, engagement actions, recognition programs, learning initiatives, and communications; ensure leaders close the loop with employees on themes and commitments.
Partner on culture integration and change initiatives as the organization scales, ensuring changes are understood, adopted, and reinforced through leader behavior and operating routines.
Translate enterprise True North objectives into relevant People priorities, outcomes, and measures for assigned populations and People functions.
Maintain clear roles, responsibilities, dependencies, and decision rights for key People processes; identify gaps or duplications and resolve them with the appropriate functional owner.
Develop and maintain practical tracking metrics for key People outcomes such as staffing, turnover, engagement, performance, manager effectiveness, employee relations trends, and process health.
Use a structured monthly operating cadence to review performance, identify red indicators, surface root causes, and drive focused corrective actions.
Use concise A3-style problem solving for material or recurring People issues: define the problem, understand root cause, document countermeasures, assign ownership, and track results.
Apply sound working knowledge of federal, state, and local employment requirements and partner with counsel or specialist resources when needed.
Support multi-state and global people matters with appropriate cultural awareness, jurisdictional sensitivity, and partnership with in-country or employer-of-record resources as applicable.
Maintain strict confidentiality of employee, applicant, client, vendor, and business information and model the highest standards of professionalism and ethical judgment.
Participate in internal reviews, audits, policy updates, and compliance activities; identify risk early and recommend practical mitigation steps.