Associate Director, Patient Affordability Solutions, Patient Access
About The Position
The Associate Director, Patient Affordability Solutions, Patient Access supports the design and ongoing operation of patient affordability programs, including copay, savings card, and free-drug offerings. The role manages vendor contracting and performance, key performance indicators, and program execution, while monitoring affordability-related patient drop-off and continuously optimizing programs to improve patient access and persistence. It partners with brand, hub and adherence operations, measurement, and legal and compliance stakeholders to deliver consistent, compliant, and launch-ready affordability offerings within the broader Patient Engagement experience. The position also leads affordability program operational readiness and performance management, including workflow requirements, standard operating procedures, vendor testing, launch handoffs, KPIs, dashboards, enrollment metrics, eligibility verification, and free-drug shipment monitoring. It has primary responsibility for relationships with affordability vendors, including QBRs, SLA management, and contract negotiations, and works with cross-functional stakeholders to align program design across Access, Affordability, and Adherence.
Requirements
- Bachelor of Arts or Bachelor of Science degree required.
- At least 5 years of experience in biopharma patient services, hub operations, or specialty pharmacy operations management.
- Prior experience designing and operationalizing affordability programs, including vendor management, program rules, launch readiness, and performance optimization.
- Demonstrated ability to collaborate with cross-functional stakeholders, including brand, access, legal, compliance, finance, vendors, and patient support teams.
- Strong understanding of patient affordability barriers, including cost-related drop-off, access delays, and financial access challenges.
- Strong understanding of affordability program models, including copay, bridge, free-drug, voucher, eligibility, and reimbursement support programs.
- Experience leading and developing teams, including hiring, performance management, and talent development.
- Skills include adaptability, business performance management, collaboration, creativity, data analysis and management, digital marketing analytics, engagement strategies, government programs, healthcare policies, health economics research, interpersonal relationships, liaison work, market access and research, multidisciplinary teamwork, operations management, outcomes research, partner relationship management, patient assistance, patient care, patient engagement, patient management, and patient referrals.
Responsibilities
- Assess and select affordability vendors through evaluation, program setup, contracting, and ongoing performance management.
- Coordinate with Hub Operations and Brand patient support leads to ensure affordability offerings provide a consistent end-to-end experience within the broader Patient Engagement offering.
- Design affordability programs and offerings, including copay savings cards, eligibility criteria, program duration, quantity limits, business rules, and patient support requirements.
- Define operational readiness for affordability programs, including workflows, SOPs, vendor testing, and pre-launch handoffs.
- Define the performance management approach for affordability programs, including KPIs, dashboards, enrollment metrics, eligibility verification, and free-drug shipment monitoring.
- Monitor program execution, vendor performance, patient outcomes, and affordability-related patient drop-off.
- Track affordability-related gaps and optimize programs to improve patient access and persistence.
- Manage operational performance reporting, budget management, and vendor strategy decisions in collaboration with the Patient Affordability Lead.
- Incorporate relevant health equity interventions into operational programs and provide operational baselines for equity measurement.
- Collaborate with Patient Engagement Measurement on vendor performance data, operational KPIs, and patient journey drop-off analysis.
- Align program design across Access, Affordability, and Adherence with Hub Operations and Adherence Operations.
- Own primary relationships with affordability vendors, including QBRs, SLA management, and contract negotiations.
- Coordinate launch readiness, brand-specific program configuration, and operational escalations with Brand Patient Strategy and TA-aligned marketing.
- Work with Legal, Privacy, and Compliance on program compliance, patient data handling, and government program requirements.
- Lead and develop teams, including hiring, performance management, and talent development.
Benefits
- Medical, dental, vision, and other insurance benefits for employees and families.
- Retirement benefits, including 401(k).
- Paid holidays, vacation, compassionate days, and sick days.
- Eligible for annual bonus and long-term incentive, if applicable.
- No relocation assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
