Associate Director, Organizational Change Management Consultant

Kyndryl

2d•Hybrid

About The Position

Kyndryl Consult is seeking an experienced Organizational Change Management Consultant to help drive exceptional customer IT outcomes, guide clients digitally transform their business, reduce risk, deliver operational excellence, continuously measure, and achieve their digital transformation value while solving their mission critical challenges. Leveraging Kyndryl’s mission critical global strength and the leading technology capabilities of our Global Practices (Cloud, Mainframe, Networking and Edge, Data & Application, Security & Resilience and Digital Workplace). Experienced Organizational Change Management Consultants are part of the high growth Consult business and participate and lead multi-disciplinary teams on complex consulting engagements and are accountable for creating and positioning value on Kyndryl’s largest accounts and opportunities. You will have exposure to senior leaders internally and within customers in a start-up-like environment, within the world’s largest mission critical IT operations and infrastructure services firm. As a Organizational Change Management Consultant, you will play a vital role with the industry client and Kyndryl account teams, building senior level relationships and driving value-based outcomes. You will have opportunities to lead small teams of practitioners on multiple projects advancing your career in one of the fastest growing IT consulting businesses globally.

Requirements

Bachelor's degree or equivalent experience leading OCM
5+ years of experience supporting an organizational change management effort
Solid understanding of how people go through change and the change process
Ability to interact with leadership and staff at all levels; strong personal presence
Ability to establish and maintain strong relationships
Strong problem solving and root cause identification skills
Excellent communication and interpersonal skills
Excellent active listening skills
Proficient using Microsoft Office

Nice To Haves

Formal training in an organizational change methodology
Ability to clearly articulate messages to a variety of audiences using various channels
Ability to develop and deliver clear, concise training materials
Strong meeting facilitation and presentation skills
Familiarity with project management approaches, tools and phases of the project lifecycle

Responsibilities

Lead or manage the OCM activities on a high-complexity, transformational, or program-wide change.
Function well in a highly matrixed organization and synthesize direction from multiple sources.
Work directly with sponsors/business owners of the change; understand goals for the change and be able to translate them into impacts to the organization.
Lead or help manage other OCM resources in the same work stream.
Work in concert with the OCM team to help mature the discipline through observation of areas in need of improvement and suggestions for maturing the processes or tools.
Assess and manage risks based on adoption of change.
Assess audience readiness for the change including identifying people-side risks and anticipated points of resistance; evaluate the results and present findings.
Develop an actionable change management strategy for the change based on situational awareness.
Develop/manage communication and training plans that utilize various channels and are consumable by specific audiences.
Oversee deliverables against the communication plan, crafting or coordinating clearly articulated messages that prepare and motivate users for adopting the change.
Oversee development of training materials or coordinate with training resources to help ensure users have the knowledge and ability necessary to successfully adopt the implemented changes; deliver training as needed.
Identify resistance and/or performance gaps, and work to develop and implement responsive actions.