26-145 Associate Director of Student Success (SUA2) – Philadelphia Campus

West Chester University•Philadephia, PA

11h•Onsite

About The Position

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Philadelphia campus located at 701 Market Street invites applications for the position of Associate Director of Student Success, Philadelphia. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. West Chester University in Philadelphia offers the same top-ranked, accredited degree programs that are available on the main campus. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. Reporting to the Senior Associate Vice President for Enrollment Management, the Associate Director provides operational leadership and day-to-day oversight of the Student Success Center at the Philadelphia Campus. This position advances students’ academic, personal, and career success by designing and delivering targeted support services, collaborating with student success partners across the University, developing community partnerships, and providing shared oversight of the Philadelphia Resource Pantry. The ideal candidate will demonstrate enthusiasm and drive to support student success and the ability to work independently while building positive, collaborative relationships with students, faculty, staff, and community stakeholders.

Requirements

Bachelor’s degree
One year of professional higher education experience
Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel

Nice To Haves

Experience in student services such as registrar, financial aid, student support, student affairs, or advising
Experience working with diverse student populations including first-year, dual-enrollment, transfer, first-generation, and adult students
Supervisory experience
Experience using administrative software and student information systems
Excellent written communication skills

Responsibilities

Deliver student-centered academic and career support through individual consultations, workshops, and tutoring services in writing, research, library resources, and career development
Assess, expand, and adapt Student Success Center services to meet the evolving needs of Philadelphia Campus students
Coordinate and oversee Student Success Center programs, initiatives, and services
Maintain records, assessment data, and program outcomes to support continuous improvement efforts
Develop and maintain student-facing and faculty-facing resources that promote academic achievement and engagement
Provide high-touch operational support during peak periods and critical student service cycles
Collaborate with campus partners to align services, share best practices, and ensure Philadelphia students have equitable access to University resources and support
Coordinate academic support services tailored to the needs of a diverse student population, including first-year, transfer, first-generation, and adult learners
Recruit, train, supervise, and evaluate tutors and student success staff
Provide shared oversight of the Philadelphia Resource Pantry in partnership with the Associate Director of Operations, including coordinating daily operations, maintaining inventory, supporting student access to basic-needs resources, and ensuring efficient and equitable service delivery
Maintain regular engagement with University leadership and cross-campus teams to support staff development, communication, and the continuous enhancement of student success strategies
Build and sustain partnerships with local organizations to advance the University’s access mission through outreach, literacy initiatives, college readiness programming, and other student success efforts within the Philadelphia community
Perform other duties as assigned