Director of Student Success Initiatives

Ivy Tech Community College•South Bend, IN

1d•Onsite

About The Position

The Director of Student Success and Retention provides strategic leadership, planning, implementation, and evaluation of programs and services designed to improve student persistence, retention, completion, and overall academic success. The Director collaborates across academic and student affairs divisions to advance a student-centered culture that supports holistic student development, access, inclusion, belonging, and academic achievement.

Requirements

Bachelor's degree
3 years of relative experience in advising and/or student services.
Ability to plan, organize, implement, and follow through on projects.
Ability to foster collegial working relationships.
Excellent customer service skills.
Excellent writing and communication skills.
Must work on own initiative and be responsible for setting own appointments and be able to follow through on commitments to students, others, and committees

Nice To Haves

Master's degree in Student Personnel, Higher Education, Counseling, Administration, Student Affairs, Psychology, Guidance, Education, or a related field

Responsibilities

Develop and implement a comprehensive student success and retention strategy aligned with the college's mission and strategic plan.
Lead institutional efforts to improve student persistence, graduation, transfer, and completion rates.
Identify and address barriers to student success through evidence-based interventions.
Promote a culture of student-centered service and continuous improvement.
Collaborate with all Student Services departments on early alert systems, academic support programs, first-year experience initiatives, orientation, advising support, and student engagement activities.
Coordinate interventions for at-risk students using predictive analytics and student performance data.
Develop programs that support underserved, first-generation, low-income, and nontraditional students.
Monitor the effectiveness of campus services and recommend improvements.
Coordinate with academic advisors and student development staff to ensure timely and accurate referrals for at-risk students, cohort populations, and students requiring additional support services.
Participate in institutional student success initiatives and case management efforts designed to improve student persistence, retention, and completion outcomes.
Analyze student success metrics, retention data, enrollment trends, and completion outcomes.
Prepare reports and presentations for senior leadership, accreditation bodies, and advisory boards.
Establish key performance indicators (KPIs) and assess program effectiveness.
Use data to guide resource allocation and strategic decision-making.
Collaborate with faculty, academic deans, enrollment management, advising, financial aid, tutoring services, and student affairs departments.
Serve on institutional committees related to student success and strategic planning.
Work closely with institutional research staff to evaluate student success initiatives.
Hire, supervise, train, and evaluate professional and support staff.
Foster professional development and a collaborative team environment.
Establish departmental goals and performance expectations.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services