Associate Director of Operations

Core Clinical Partners•Amsterdam, NY

10d•Onsite

About The Position

The Associate Director of Operations (ADO) serves as the primary liaison between client hospitals and Core Medical Directors and Operations teams. This role is crucial for ensuring the success of assigned contracts and meeting Core's operational expectations. The ADO will operate within various service delivery models, managing contracts, financial performance, company culture, compliance, and quality, while working towards shared metric goals, enhanced clinical programs, and continuous improvement.

Requirements

Bachelor’s in Nursing, Business Administration, Healthcare Administration, or related
1-3 years of experience in clinical management with proven competency in metric-driven operations and partnership relations
Proven financial acumen
Process improvement experience netting clear business results
Excellent communications and collaboration, with high emotional intelligence and professionalism
Ability to multi-task, prioritize, and thrive in a fast-paced environment
Strong decision analysis, judgement, and independent thinking
Proven and practical problem-solving
Experience with various HCMS, scheduling, and related applications
Up-to-date knowledge of healthcare compliance environment
Technical proficiency in Microsoft Office and Teams, data analytics, and visualization tools, etc.
Drive change by leading and supporting continuous improvement activities
Stay abreast of continuous improvement methodologies and tools for healthcare systems
Knowledge of hospital key performance indicators for emergency medicine, hospitalist medicine, and critical care service lines.
Ability to work comfortably in software solutions such as Microsoft and Adobe products
Excellent written and verbal communication skills with ability to clearly articulate objectives and present to hospital executives, physicians, and stakeholders
Ability to analyze information to make data driven assessments and recommendations
Keen emotional intelligence with ability to influence decisions
Strong relationship skills and ability to build and maintain trust with professionals internal and external to the company
Utilize independent judgment on determining areas of collaboration, escalation, and autonomy
Navigate competing priorities and effectively work in a fast-paced environment
Exhibit growth mindset and team-orientated behaviors
Collaborate with professionals internal and external to the company and across geographic locations

Nice To Haves

Master’s Degree preferred (MHA, MBA, or MPH)

Responsibilities

Serve as a key operational partner to the Vice President of Operations (VP) and Regional Director of Operations (RDO), supporting strategic initiatives, operational priorities, and organizational objectives.
Maintain regular communication with the RDO and VP regarding site performance, operational risks, staffing challenges, client concerns, and growth opportunities.
Support the VP and RDO in developing and implementing operational strategies to improve client satisfaction, clinician engagement, quality outcomes, and financial performance.
Assist with business development activities including RFP responses, client presentations, service line expansions, contract renewals, implementations, and transition planning.
Participate in operational reviews, business reviews, and leadership meetings, providing updates and recommendations.
Monitor and improve operational performance across assigned sites in partnership with the VP and RDO.
Provide visibility into site-level performance, operational risks, staffing concerns, and partnership health through regular reporting and communication.
Assist in the development and execution of action plans to address operational, quality, financial, staffing, and client concerns.
Ensure operational initiatives and priorities established by the VP and RDO are executed consistently across assigned practices.
Escalate significant operational, contractual, compliance, quality, or partnership concerns in a timely manner.
Collaborate with the VP, RDO, Medical Directors, and recruiting teams to support workforce planning, recruitment, onboarding, retention, succession planning, and clinician engagement initiatives.
Monitor staffing trends and proactively communicate recruitment needs, retention risks, burnout concerns, and scheduling challenges.
Support implementation of clinician engagement strategies designed to improve retention, communication, and provider satisfaction.
Assist the VP and RDO in maintaining strong relationships with hospital executives, physician leaders, practice managers, and key stakeholders.
Participate in client meetings, quarterly business reviews, operational reviews, and strategic planning discussions as requested.
Identify opportunities to strengthen partnerships, improve service delivery, and support growth initiatives.
Ensure client concerns are addressed promptly and communicated appropriately through leadership channels.
Serve as an extension of the VP and RDO by helping drive accountability, execution, and follow-through on operational priorities.
Provide timely updates regarding site performance, action plans, project status, and emerging risks.
Support cross-functional collaboration between Operations, Medical Leadership, Revenue Cycle, Credentialing, Recruiting, Provider Enrollment, Scheduling, and Hospital Leadership.
Assist with implementation of organizational initiatives and process improvements designed to enhance scalability, consistency, and operational excellence.
Support VP- and RDO-led strategic initiatives, integrations, acquisitions, new site implementations, service line expansions, and operational improvement projects.
Participate in data analysis, operational assessments, and project planning to support informed decision-making.
Assist in identifying best practices and standardizing workflows across the organization.