Associate Director of Graduate Enrollment CRM and Systems

University of Denver•Denver, CO

2d•Remote

About The Position

The Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver (DU). Dedicated to quality, innovation, engagement, integrity, and inclusion, the OGE maintains the highest standards in enrollment management and student services, focused on providing an excellent experience from inquiry to alumni. Under the direction of the Senior Vice Provost for Research and Graduate Education OGE partners with deans, academic units, graduate student government (GSG) and University governance on graduate student recruitment and retention, fellowships and financial aid, academic assessment, and program review to continually improve the quality of graduate education at DU. In consultation with the Provost and Graduate Council, OGE is responsible for the authorship and oversight of graduate policy, upholding standards with fairness and respect to all. In all that we do, the OGE supports the University’s commitment to creating a diverse, ethical, and intellectually vibrant campus community. Position Summary This position is responsible for the functional support of Technolutions Slate CRM, ensuring the student systems operate efficiently and effectively by identifying, designing, and applying the most effective technologic and business practice solutions. The position applies demonstrated expertise and leadership to guide the departments and users of the supported systems to the most effective use of the systems to achieve the goals of each graduate academic unit and the strategic mission of the University of Denver. Full time telework/remote work schedule is available as an option.

Requirements

Bachelors degree, or equivalent years of experience and education
2 to 3 years of work experience in Admissions/Enrollment
6 years of experience with system implementation, including working with faculty and staff to establish and achieve desired outcomes
Expert Slate user
Working knowledge of SQL

Nice To Haves

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field of study.
Graduate degree
Experience with Ellucian (SunGard) Banner/Admissions module
Experience in programming or web development
Experience in a service-orientated work environment
Experience working with multiple teams in admissions/enrollment in higher education
Experience in ETL management, process, and technology.

Responsibilities

Collaborates with departments to provide support in designing and maintaining application forms and enhancing existing applications.
Defines system requirements and priorities and offers viable alternatives where necessary.
Provides technical training, guidance, and resource support for end users, departmental staff, and the OGE team.
Works collaboratively with administrative offices and academic departments to define, develop, and document office and inter-office policies and procedures.
Collaborate with IT systems engineers, database administrators and other technical staff to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group.
Develops, plans, and participates in the testing of upgrades and new releases.
Creates training plans and documentation to conduct training sessions related to student software systems and processes
Maintains the Slate CRM data environment, including creating, improving, and documenting data fields, rules, and uploads.
Works with third-party vendors who offer additional online program options to setup/troubleshoot/enhance integrations and manage any data issues that may arise.
Evaluate and either approve or deny Slate admissions access requests for new users.
Attend and participate in OGE sponsored on/off campus events.
As a functional expert of Slate at the graduate level, the Associate Director leads individual team projects and Slate working groups of up to 15 people, including scheduling, setting, and executing the agenda, providing follow up notes and educating the campus Slate community of changes and updates to the systems.
The Associate Director confers with the Director of Graduate Enrollment CRM System to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality, ensuring high levels of performance in the graduate admissions process.
Interfaces regularly with the Enrollment team in OGE to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality.
Utilizes existing Slate CRM, including working knowledge of SQL, for queries, departmental reporting, business processes/integrations, and email campaigns.
Other duties as assigned by supervisor.