Graduate Admissions - Associate Director of Graduate Admissions & Recruitment

Sacred Heart University•Fairfield, CT

About The Position

The Associate Director of Graduate Admissions & Recruitment contributes to the achievement of new graduate student recruitment goals, including dual-degree and combined-degree students and external students in assigned markets. The role manages prospective students throughout the recruitment funnel, works to improve conversion at each stage, and provides a coordinated, proactive customer service experience tailored to each candidate’s graduate enrollment process. The position collaborates with graduate program directors, undergraduate faculty and department chairs, academic advisement and academic operations, and the Office of Undergraduate Admissions. It represents the University and its graduate programs at recruitment events and develops strong knowledge of assigned programs, University support services, Slate, competitors, and factors affecting enrollment. Some evening and weekend work and travel are required. Offers are contingent on satisfactory completion of a background check.

Requirements

Minimum of one to three years of successful admissions and recruitment experience.
Strong ability to work independently and as part of a team.
Outstanding public speaking ability, writing skills, and interpersonal skills.
Experience using a sales or admissions CRM.
Strong customer service orientation and excellent relationship-building skills.
Valid driver’s license with a clean motor vehicle record.
Willingness to work flexible hours at times to respond to adult students and working professionals.

Nice To Haves

Master’s degree preferred.
Experience with graduate student populations preferred.
Slate experience preferred.

Responsibilities

Meet and exceed targets for new dual-degree, combined-degree, and external students in assigned markets.
Achieve recruitment-funnel conversion benchmarks and continually improve conversion at the inquiry, applicant, deposit, and enrolled stages.
Assist in developing and enhancing recruitment plans for dual-degree and combined-degree students and assigned programs.
Work with graduate program directors, undergraduate faculty and department chairs, academic advisement, and academic operations to recruit and retain dual-degree and combined-degree students.
Work with the Director of Admissions and Recruitment to identify new sources of prospective students.
Develop and maintain productive relationships with graduate program directors in assigned programs.
Collaborate with the Office of Undergraduate Admissions on recruiting dual-degree students.
Provide excellent customer service and proactive follow-up throughout the recruitment funnel; build relationships with candidates and advise them on program benefits, application processes, and requirements.
Represent the University and individual graduate programs at off-campus recruitment events, college fairs, and other programs to increase visibility and generate inquiries.
Plan, present at, and participate in on-campus and virtual recruitment programs and events, including events with undergraduate admissions, undergraduate academic clubs and organizations, the Career Center, and graduate programs.
Develop and use in-depth knowledge of assigned graduate programs to communicate program distinctions and experiences to candidates.
Develop in-depth knowledge of the University and its student support services to support recruitment.
Develop and maintain expertise in Slate functionality.
Maintain current knowledge of competitors for assigned programs and external factors affecting graduate enrollment trends.
Contribute to a positive, collaborative, results-focused Graduate Admissions team culture.
Develop and engage with professional networks online, such as LinkedIn, to support enrollment goals.
Attend divisional and University meetings and gatherings; participate in and be visible in the University community, including attending relevant college programs and supporting graduate student activities and achievements.
Perform other duties as assigned.