Associate Director of Client Partnerships

AI Digital•Chicago, IL

About The Position

The Associate Director of Client Partnerships builds and strengthens client relationships, advises assigned clients on digital marketing opportunities, and helps connect AiDigital’s capabilities and delivery to clients’ business objectives. The role works alongside Client Partnership Directors and the VP, supporting strategic account growth and developing executive presence through participation in senior stakeholder engagements, pitches, and quarterly business reviews (QBRs). This position helps navigate complex client challenges and stakeholder dynamics, protects execution teams’ focus on campaign delivery, and ensures deliverables align with client business KPIs. It also connects clients’ broader objectives with internal Strategy and Client Service teams and coordinates technical handoffs with the Elevate TAM.

Requirements

5–7+ years of experience in client relationship management, account management, or strategic client partnerships.
Proven experience managing relationships with mid-to-senior brand stakeholders, including Directors and VPs, and supporting executive QBRs and pitches.
Experience prioritizing the entire customer lifecycle rather than focusing solely on acquisition or single-stage campaign delivery.
Bachelor’s degree in Business, Marketing, Communications, or a related field.
Commitment to customer obsession as a prerequisite for sustainable growth.
Ability to focus on relationship growth without diluting the core competencies of Strategy or Client Service.
Strong understanding of account growth, client retention, and expansion opportunities, and ability to connect digital marketing outcomes to broader business objectives.
High emotional intelligence, adaptability, sound judgment, and eagerness to absorb coaching and develop Director-level executive presence.

Nice To Haves

Experience in a digital advertising agency, media agency, or marketing technology environment.

Responsibilities

Build strong relationships with client-side Directors, VPs, and other key decision-makers; understand their priorities and help them achieve business goals.
Shadow Client Partnership Directors and the VP during senior executive engagements and co-lead C-suite pitches and QBRs.
Address complex client challenges professionally and navigate internal brand politics with growing autonomy.
Manage strategic relationship matters and help resolve stakeholder challenges so Client Service and execution teams can focus on campaign delivery and performance.
Advise assigned clients on digital marketing opportunities and align AiDigital’s capabilities with their broader business objectives.
Identify opportunities to strengthen partnerships, demonstrate the business impact of AiDigital’s solutions, and support client retention and growth.
Map AiDigital deliverables to clients’ business KPIs, such as customer acquisition cost, lifetime value, and market expansion.
Work with Client Partnership Directors and the VP on day-to-day execution of strategic account growth plans, including multi-year retention, roadmap expansion, and scaling brands’ digital impact.
Connect clients’ broader business objectives with internal Strategy and Client Service teams, aligning client expectations and execution priorities.
Collaborate with the Elevate TAM to hand off platform demonstrations, software provisioning, and technical tracking setups.