Associate Director of Business Process & Operations

Netradyne • San Francisco, CA

4d • $144,000 - $216,000 • Hybrid

About The Position

The Associate Director of Business Process & Operations leads enterprise-wide business process transformation and operational excellence across multiple value streams, including Go-To-Market, Finance, Operations, Supply Chain, Support, and Customer Success. Reporting to the Chief Operating Officer, the role owns process strategy, governance, and continuous improvement for critical business domains and leads a global team of two Business Process Managers, based in the United States and India.

The position translates business strategy into scalable operational capability, ensuring processes are designed around business outcomes rather than technology constraints. It drives significant improvements to revenue, cost, and customer experience; promotes automation, with an emphasis on AI; and aligns operational capabilities with business strategy. The role leads cross-functional transformation programs and has functional accountability for process governance, design, and improvement in revenue generation, financial operations, procure-to-pay, supply chain and logistics, and customer support.

Requirements

• 10 or more years of business process management, business operations, or program delivery experience in complex, multifunctional organizations.
• 5 or more years of team leadership and people management experience, including building and developing high-performing teams.
• Demonstrated success designing, implementing, and managing significant business process transformations with measurable business impact.
• Deep functional knowledge in at least two of the following: Revenue Operations (Sales, Renewals, Billing), Financial Operations, Procure-to-Pay, or Supply Chain.
• Strong facilitation and stakeholder management skills, with the ability to influence cross-functional leaders and drive consensus.
• Business-first mindset and ability to prioritize business outcomes over technology preferences; experience working effectively with business teams.
• Excellent analytical and problem-solving skills and a data-driven approach to identifying issues and evaluating solutions.
• Experience managing global or distributed teams and comfort with remote or hybrid work models and asynchronous coordination.
• Bachelor's degree in Business Administration, Business Analytics, Operations Management, or a related field.

Nice To Haves

• MBA.
• Experience implementing Salesforce CRM and/or NetSuite ERP in operational contexts.
• Background in SaaS, hardware-enabled SaaS, or high-growth software companies.
• Experience with Agile or Lean methodologies and process improvement frameworks.
• Financial acumen and experience with Record-to-Report, billing, or revenue recognition processes.
• Understanding of supply chain processes and inventory management.
• Advanced Excel, Tableau, or other business analytics tools.

Responsibilities

• Own process architecture and governance across assigned domains and ensure processes align with business strategy and can scale globally.
• Establish process standards, documentation requirements, and quality metrics that promote consistency and continuous improvement.
• Partner with executive leadership to translate business strategy into process and operational requirements, prioritizing revenue growth, cost reduction, customer satisfaction, and cash flow.
• Define and monitor process KPIs and business metrics, including cycle time, cost, quality, and customer satisfaction, and maintain accountability for performance against targets.
• Lead process governance committees and decision-making forums to resolve competing priorities and achieve cross-functional alignment.
• Assess current-state processes, conduct gap analyses, and develop business cases for transformation.
• Design future-state processes aligned with business strategy, best practices, and operational constraints, prioritizing business impact over technology preferences.
• Facilitate workshops with business stakeholders to define requirements, validate process flows, and build consensus.
• Document business requirements, process flows, and success criteria for business and technical teams.
• Drive business-led solution design, ensuring technology decisions serve process needs.
• Lead process validation and piloting, gather business user feedback, and refine designs before rollout.
• Lead change management programs, including stakeholder communications, training design, and readiness assessments.
• Partner in delivering outcomes-focused, user-tested training that builds process knowledge and system literacy.
• Establish feedback mechanisms and use business user insights to support continuous improvement.
• Lead business readiness activities, including User Acceptance Testing, user training, and cutover planning.
• Build, coach, and develop a global team of two Business Process Managers, with clear regional responsibilities, expectations, and accountability.
• Establish team collaboration, knowledge-sharing, and best-practice processes across geographies, using asynchronous coordination where appropriate.
• Identify improvement opportunities using business data, cost analysis, and stakeholder feedback; quantify opportunities and measure results.
• Establish business case discipline and introduce operational practices and solutions that improve competitive advantage.
• Partner with technology and business systems teams to identify process automation opportunities that improve cost and quality.
• Establish a centralized process repository and continuous improvement tracking system.
• Lead enterprise transformation programs across business functions, ensuring plans address process dependencies, change impacts, and organizational readiness.
• Establish program governance, decision-making forums, escalation paths, and executive sponsorship.
• Drive program delivery by setting milestones, managing risks, maintaining momentum, and communicating progress and risks to executive leadership.

Benefits

• Competitive salary and eligibility for a yearly bonus.
• Company equity.
• Company-paid health care, dental, and vision coverage for the employee and most dependents.
• Generous PTO and sick leave.
• 401(k) with generous company match.
• Disability insurance, life insurance, and ancillary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director