Associate Director of Business Process & Operations

Netradyne • San Francisco, CA

4d • Hybrid

About The Position

The Associate Director of Business Process & Operations leads enterprise-wide business process transformation and operational excellence across multiple value streams, including Go-To-Market, Finance, Operations, Supply Chain, Support, and Customer Success. Reporting to the Chief Operating Officer, this role owns process strategy, governance, and continuous improvement for critical business domains, while building and mentoring a global team of two Business Process Managers—one based in the United States and one in India.

The role translates business strategy into operational capability and develops sustainable, scalable processes that support global growth. It bridges business leadership, operations teams, and technology partners, ensuring that processes are optimized for business outcomes rather than technology constraints. The Associate Director is accountable for process architecture and governance, significant business process improvement initiatives, automation with an emphasis on AI, and cross-functional transformation programs with measurable business impact.

Functional accountability covers process governance, design, and continuous improvement across Revenue Generation (Sales, Renewals, Customer Success); Financial Operations (Record-to-Report, Revenue Recognition, Billing, Subscription Management); Procure-to-Pay (Purchasing, Vendor Management, Invoice Processing); Supply Chain & Logistics (Inventory Planning, Allocation, Fulfillment); and Customer Support (Ticket Management, Resolution, Quality Assurance).

Requirements

• 10+ years of business process management, business operations, or program delivery experience in complex, multifunctional organizations.
• 5+ years of team leadership and people management experience, with demonstrated ability to build and develop high-performing teams.
• Proven success designing, implementing, and managing significant business process transformations with measurable business impact.
• Deep functional knowledge in at least two of the following: Revenue Operations (Sales, Renewals, Billing), Financial Operations, Procure-to-Pay, or Supply Chain.
• Strong facilitation and stakeholder management skills, including the ability to influence cross-functional leaders and drive consensus.
• Business-first mindset and ability to prioritize business outcomes over technology preferences; experience working effectively with business teams.
• Excellent analytical and problem-solving skills, with a data-driven approach to identifying issues and evaluating solutions.
• Experience managing global or distributed teams and comfort with remote or hybrid work models and asynchronous coordination.
• Bachelor's degree in Business Administration, Business Analytics, Operations Management, or a related field.

Nice To Haves

• MBA.
• Experience implementing Salesforce CRM and/or NetSuite ERP in operational contexts.
• Background in SaaS, hardware-enabled SaaS, or high-growth software companies.
• Experience with Agile or Lean methodologies and process improvement frameworks.
• Financial acumen and experience with Record-to-Report, billing, or revenue recognition processes.
• Understanding of supply chain processes and inventory management.
• Experience with advanced Excel, Tableau, or other business analytics tools.

Responsibilities

• Own process architecture and governance across assigned domains, ensuring processes align with business strategy and can scale for global operations.
• Establish process standards, documentation requirements, quality metrics, and governance forums to promote consistency, continuous improvement, and cross-functional alignment.
• Partner with executive leadership to translate business strategy into process and operational requirements, prioritizing revenue growth, cost reduction, customer satisfaction, and cash flow.
• Define and monitor process KPIs and business metrics, including cycle time, cost, quality, and customer satisfaction, and maintain accountability for performance against targets.
• Lead discovery and assessment of current-state processes, conduct gap analyses, and develop business cases for transformation.
• Design future-state processes aligned with business strategy, industry practices, and operational constraints, prioritizing business impact over technology preferences.
• Facilitate cross-functional workshops with business stakeholders to define requirements, validate process flows, and build consensus around new ways of working.
• Document business requirements, process flows, and success criteria for business and technical teams.
• Lead business-led solution design, process validation, and piloting; collect business-user feedback and refine designs before rollout.
• Lead change management programs, including stakeholder communications, training design, readiness assessments, business readiness, User Acceptance Testing, and cutover planning.
• Build, coach, and develop a high-performing global team of two Business Process Managers, setting role clarity, expectations, and accountability.
• Establish team collaboration, knowledge-sharing, and best-practice processes across geographies, using asynchronous coordination where appropriate.
• Identify process improvement opportunities using business data, cost analysis, and stakeholder feedback; quantify opportunities and measure benefits.
• Build partnerships with technology and business systems teams to identify automation opportunities that improve cost and quality.
• Establish a centralized process repository and continuous improvement tracking system.
• Lead enterprise-wide transformation programs across multiple business functions, establishing plans, governance, milestones, risk management, escalation paths, and executive communication.
• Communicate program progress, milestones, and risks to executive leadership.

Benefits

• Competitive salary and eligibility for a yearly bonus.
• Company equity.
• Company-paid health care, dental, and vision coverage for the employee and most dependents.
• Generous PTO and sick leave.
• 401(k) with generous company match.
• Disability, life insurance, and ancillary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director