Associate Director of Administration and Operations

Georgetown University•Lexington, MA

1d•$66,783 - $126,720•Hybrid

About The Position

The Associate Director of Administration and Operations serves as the senior administrator responsible for the administrative and operational functions of the Office of Undergraduate Admissions. Reporting directly to the Dean of Admissions and serving as a member of the Office’s leadership team, the Associate Director provides executive-level administrative and operational support to the Dean and Senior Associate Directors while overseeing the systems, processes, personnel, and resources that support the work of the Office. The Associate Director manages and provides oversight for office operations, personnel administration, procurement, facilities coordination, administrative services, records and workflow management, and other operational functions. The position supervises administrative staff, establishes priorities and expectations, develops and implements procedures, coordinates office-wide projects, and identifies opportunities to improve efficiency, consistency, and service. Working with a high degree of independence and professional judgment, the Associate Director anticipates operational needs, resolves administrative challenges, and ensures that day-to-day functions are effectively coordinated across the Office. The Associate Director also serves as a primary liaison between Undergraduate Admissions and University administrative departments, coordinating matters that require collaboration with Human Resources, Finance, Procurement, Facilities, Information Technology, and other campus partners. The position works closely with admissions leadership and staff to ensure that administrative resources and operational processes are aligned with the demands of the annual admissions cycle and evolving departmental priorities. Through this work, the Associate Director plays a critical role in maintaining the administrative infrastructure necessary for a complex, high-volume admissions operation. The position ensures that the Dean, leadership, admissions officers, and administrative staff have the operational support, resources, and processes necessary to carry out the Office’s responsibilities effectively and to advance the University’s undergraduate enrollment priorities.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Seven plus years of progressively responsible administrative or operational management experience
Demonstrated experience supervising professional and administrative staff.
Experience managing office operations, business processes, and administrative services.
Excellent organizational, interpersonal, written, and verbal communication skills.
Demonstrated ability to manage multiple priorities and meet competing deadlines.
Ability to exercise sound judgment and maintain confidentiality.
Proficiency with Microsoft Office and enterprise administrative systems.

Nice To Haves

Master’s degree strongly preferred
Experience in higher education administration, admissions operations, enrollment management, or related academic environments
Experience overseeing administrative operations, personnel coordination, or organizational workflow management
Familiarity with HR-related administrative processes, staffing coordination, and operational planning
Experience supporting high-volume operational environments with multiple functional areas and stakeholders
Familiarity with Slate, Workday, Banner, Google Workspace, Microsoft Office applications, or similar operational systems

Responsibilities

Direct the administrative operations and business functions of the Office of Undergraduate Admissions
Provide executive-level administrative support to the Dean of Admissions and Senior Associate Directors
Manages 2 direct reports and 4 indirect reports
Supervise administrative staff and oversee hiring, onboarding, performance management, and professional development
Develop, implement, and evaluate administrative policies, procedures, and operational practices
Oversee personnel administration, office operations, records management, procurement, facilities coordination, and administrative technology
Manage administrative projects and operational initiatives that support departmental priorities
Oversee the administrative resources that support recruitment activities, admissions programs, events, and strategic initiatives
Serve as the Office's primary liaison with University administrative departments
Oversee procurement, contracts, vendor relationships, budget monitoring, and stewardship of administrative resources
Evaluate administrative processes and implement improvements that enhance service, efficiency, and compliance.