Associate Director, Media Operations

Known•New York, NY

3d•$115,000 - $125,000•Hybrid

About The Position

Known is seeking an Associate Director, Media Operations to establish clear processes and best practices within their growing Media team. This role will ensure flawless execution against fast-paced timelines and complex plans, requiring exceptional organizational and communication skills, and the ability to collaborate with diverse internal and external stakeholders. The ideal candidate will partner with the Media Science team to identify and resolve operational risks, train team members on best practices, and act as a liaison for agency tools to optimize user experience and efficiency. This position also involves onboarding new accounts and clients, and potentially providing project management support.

Requirements

8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.
Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
Experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
Understanding of billing and reconciliation processes for media clients and for partners/vendors.
Experience working closely with departments like Data Science, Engineering, and Finance.
Collaborative, problem-solving mindset and ability to work well with a variety of people and organizations.
Comfortable partnering with clients and senior decision makers.
Disciplined approach to work and proactive in identifying issues and developing and executing on solutions.
Ability to balance structure and discipline with flexibility to service evolving client needs.
Effective communication skills and ability to present new ideas to encourage adoption.
Detail-oriented, organized, and capable of focusing on the intricacies of unique issues that affect the team’s ability to work.

Nice To Haves

Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA.

Responsibilities

Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
Train media team members to ensure adherence to established processes and best practices.
Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.
Onboard new accounts, introducing new clients and new Known team members to our systems, guiding them through the transition phase, and putting a strong operational foundation in place for day-to-day account management.
If needed, provide project management support for specific clients or projects, applying our best practices while addressing the unique needs of a given initiative.