Associate Director, Marketing Operations Learning Delivery

Novartis • East Hanover, NJ

5d • $145,600 - $270,400 • Onsite

About The Position

Join Novartis as the Associate Director, Marketing Operations Learning Delivery and have the opportunity to lead the adoption of strategic marketing initiatives by translating business priorities, processes, and technology changes into scalable, compliant learning solutions. This role builds and institutionalizes internal learning delivery capabilities and standards, while indirectly leading a geographically distributed team of Learning Delivery Managers supporting critical IMO initiatives from launch through long-term adoption. Partnering across marketing, commercial, and compliance, the role strengthens internal capabilities and reduces reliance on external consulting. This position will be based in East Hanover, NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation, and only local candidates will be considered. This position will require 5-10% travel as defined by the business (domestic and/ or international).

Requirements

• Bachelor's degree in Business Administration, Marketing, Organizational Development or a related field.
• Significant experience in the pharmaceutical and/or life sciences industries, as well as in marketing or commercial function.
• Minimum of 5 years of experience in learning design and delivery, change management or a related role.
• Proven track record of successfully leading and managing learning initiatives in a complex environment.
• Strong understanding of change management principles, methodologies, and tools, with ability to connect strategy to execution to deliver measurable impact.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels and present clear ideas to large audiences.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience in a leadership role within a large, matrixed, global organization.
• Proficiency in learning management systems and certification in change management (e.g., Prosci, CCMP) is a plus.

Responsibilities

• Lead the learning delivery strategy for priority U.S. Marketing initiatives, ensuring programs effectively support strategic marketing objectives, evolving operating models, and transformation initiatives.
• Incorporate knowledge of the pharmaceutical industry, marketing operations and technologies, and regulatory requirements into the design of learning solutions, ensuring content and delivery approaches reflect how Novartis marketing teams plan, create, route, approve, activate, and optimize work in practice.
• Build scalable internal capability within the Marketing Operations Training & Change Management team, reducing dependence on external consultants by establishing repeatable methodologies, internal expertise, and durable operating models for learning delivery.
• Indirectly lead and develop a team of Learning Delivery Managers responsible for building, delivering, and optimizing learning programs that support content supply chain, marketing operations, and broader U.S. Marketing initiatives from mobilization through sustained adoption
• Partner closely with marketing and commercial stakeholders, subject matter experts, and globally distributed teams to ensure learning experiences translate marketing strategies, workflows, process changes, and technology enhancements into relevant, role-based learning experiences
• Develop and maintain a standard learning methodology and set of standards, ensuring alignment with organizational objectives and best practices in adult learning for the Marketing Operations Training & Change Management team
• Integrate new learning practices and operational improvements into U.S. Marketing ways of working, ensuring resources, processes, and tools evolve alongside changing business needs, technology capabilities, and regulatory expectations.
• Develop and execute consistent learning strategies, tailoring messages and leveraging feedback to adapt approaches and sustain momentum for change initiatives.
• Articulate the value and business impact of learning initiatives through clear messaging, stakeholder engagement, and compelling narratives that resonate with marketing audiences and reinforce why change matters.
• Lead the development of high-quality, relevant, and impactful learning materials, overseeing content initiatives from conception to delivery.
• Continuously seek feedback and optimize learning programs and experiences, leading high-priority U.S. Marketing initiatives and documenting processes to support ongoing organizational objectives.

Benefits

• health
• life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Manager