Associate Director, LTD Claims

Sun Life•Wellesley, MA

1d•$103,000 - $154,500•Hybrid

About The Position

The Associate Director LTD Claims is a leadership role that offers the chance to shape the future of disability claims management through strategic planning, process innovation, and product development. The position leads a high-performing team of claims professionals, driving operational excellence, compliance, and strong engagement while ensuring accurate and customer-focused claim outcomes. With a strong digital mindset, this role champions automation, continuous improvement, and data-driven decision-making to enhance both efficiency and the client experience. It also plays a key role in advancing tools, influencing product enhancements, and maintaining alignment with industry trends and regulatory standards—making it ideal for a collaborative, forward-thinking leader passionate about innovation and impact. Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

Requirements

Ability to work with a diverse range of people
Strong leadership skills and a minimum of five years of supervision/management experience, including leading teams and functions.
Five years of demonstrated success in Disability claim management.
BA/BS in a related field of business is highly preferred.
Exceptional communication skills, including the ability to articulate strategic direction to both internal and external stakeholders.
Deep understanding and experience with managing disability teams and adherence to state and federal laws that impact disability claim management, including ERISA and state leave laws.
Demonstrated success in building trust-based partnerships and solving both strategic and tactical matters.
Effective in leading through change in a positive and effective manner, with strong problem-solving skills.
A working understanding of the functions required for successful partnership with internal parties, including underwriting, distribution, and legal compliance.

Nice To Haves

Field or industry-specific designations are a plus.

Responsibilities

Participate in strategic planning, product development, and claim management initiatives.
Lead and manage a team of claims professionals focusing on strong job performance, talent development, and engagement.
Ensure efficient, effective, and compliant team operations and accurate risk management of disability claims.
Develop and refine claim handling processes and standards.
Lead with a digital mindset driving operational efficiency through automation with the customer experience as the priority.
Ensure operational metrics and audits drive accuracy, accountability, and outcomes.
Spearhead product initiatives and technological enhancements, including advancement of tools and techniques.
Ensure prompt resolution of complaints and issues.
Maintain professional licensing through continuing education.
Participate in industry meetings and stay current with claims trends and best practices.