Garage Claims Director

Atlantic Casualty Insurance Company•Duluth, GA

4d•Hybrid

About The Position

Atlantic Casualty Insurance Company (ACIC), an Excess & Surplus (E&S) lines carrier, is seeking an experienced Director of Garage Claims to lead and oversee our Garage and Commercial Auto claims operations nationwide. This is a leader of leaders role responsible for driving strategy, performance, and technical excellence across the claims function. The ideal candidate brings deep expertise in Garage risks (repair shops, dealers), Commercial General Liability (CGL), and Commercial Auto, along with strong leadership experience managing teams and complex, litigated claims.

Requirements

8–10+ years of claims experience, including leadership at a director or senior leadership level
Extensive Garage claims experience (required), including: Repair shops, Dealers, Related Garage risks
Strong background in: Commercial General Liability (CGL), Commercial Auto
Proven experience managing multi-state or nationwide claims operations
Advanced expertise in: Litigation management, Bodily Injury (BI) and Property Damage (PD), Coverage analysis and complex claims handling
Demonstrated ability to lead and develop leaders (manager-level teams)
Ability to manage confidential and sensitive information
Must be able to clearly define operational and claims-related problems, collect and analyze data, and draw valid conclusions.
Ability to interpret and delegate complex instructions and make sound decisions in dynamic situations.
Must be able to handle personnel matters in a secure and confidential manner.

Nice To Haves

Experience within an Excess & Surplus (E&S) or non-admitted carrier environment
Background handling complex, high-exposure, or specialty claims

Responsibilities

Provide leadership and oversight of Garage and Commercial Auto claims operations across all 50 states
Lead, coach, and develop claims managers and supervisors
Ensure consistent claims handling aligned with E&S guidelines and regulatory requirements
Oversee complex and high-exposure claims, including litigation
Provide technical direction on coverage, liability, and claim resolution strategies
Establish and manage performance goals, metrics, and operational efficiency
Partner with senior leadership to implement strategic initiatives and process improvements
Manage relationships with defense counsel, vendors, and independent adjusters
Oversee large loss and reinsurance reporting, audits, and compliance
Ensure effective management of subrogation, salvage, and cost containment efforts