Associate Claims Examiner

DXC Technology • Windcrest, TX

1d • Remote

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace. Our DXC Insurance BPaaS and BPO services help our customers optimize and transform operations, lower costs, increase agility and open new channels for growth. Our people, technology and best practices improve and automate highly complex business processes across front, middle, and back offices — while facilitating customer experience transformation. YOUR ROLE As an Associate Claims Examiner, you are the voice of Genworth, responsible for delivering excellent customer service to call center customers, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position on our Annuity Claims team, providing timely and accurate information directly to calling customers as well as processing transactions to meet the customers’ needs. In addition, you are expected to meet or exceed individual and team phone and transaction service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You will receive detailed training giving you the expertise to help our customers and their families navigate their decision to combat the financial challenges of aging.

Requirements

• Two years customer service or claims experience
• Excel in customer service as evidenced by professional and empathetic demeanor in all interactions
• Proven ability to deliver outstanding service through effective communication via telephone and written correspondence
• Experience using Windows applications in a professional environment
• Proven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervision
• Ability to maintain accurate product & process knowledge as well as staying abreast of regulatory updates
• Attention to detail
• Critical thinking and problem solving skills

Responsibilities

• Take inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contract
• Use critical thinking and problem solving, to resolve complex customer issues and process transactions based on the claimant's policy, and other information provided
• Take ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s request
• Seek solutions rather than just identify problems and partner with teams across sites to achieve common goals
• Show flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needs
• Initiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processes
• Updates and ensures integrity of customer accounts including history
• Able to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed