Claims Associate

The Hausmann Group•Milwaukee, WI

1d•Hybrid

About The Position

At Hausmann Group, we are dedicated to being the very best for our clients, employees, and the community. We do this by approaching every day with urgency, efficiency, and accuracy. We take responsibility for our work product, put the needs of those we serve ahead of our own, and commit to ongoing learning, growth, and development. At Hausmann Group we deliver every day on the bold promises we make to our clients. As Claims Associate, you are the agency’s first point-of-contact when our clients are at their most vulnerable. Claims Consulting: Executes claim-related tasks using established procedures and guidance. Relies on defined escalation paths and confirm next steps before acting. Focuses on accuracy, timeliness, and learning how claims move through carriers and internal systems. Technical Knowledge: Builds foundational knowledge of role expectations, tools, and standards. Applies rules as taught and seeks confirmation when uncertainty arises. Develop confidence through repetition and exposure. Client Experience: Establishes rapport through professional, responsive interactions. Focus on clarity, follow-through, and meeting stated expectations. Build trust through reliability and consistency. Communication: Communicates information clearly and accurately with guidance. Focuses on information transfer, documentation, and confirmation of understanding. Listens attentively and accurately reflect key concepts back to the speaker.

Requirements

Kind and empathetic colleague that values a welcoming office environment for all.
Promotes a culture of continuous improvement and innovation throughout the agency.
Experience working in a fast-paced office environment, preferably in the insurance (or related) industry.
Hyper organized and gets a deep sense of satisfaction from structure and seeing tasks through to the very end.
Proficient computer navigation skills for carrier websites and generating reports/spreadsheets.
High-level understanding of core commercial lines of insurance.
Clear and effective writer and communicator.
Ability to excel under pressure and maintain composure.
Skilled at prioritizing competing interests and knowing when to ask for help.
Must have, or be willing to earn and maintain, a valid Property & Casualty insurance license within 3 months of hire.

Nice To Haves

Keen sense of when and where coverage challenges may arise.

Responsibilities

Executes claim-related tasks using established procedures and guidance.
Relies on defined escalation paths and confirm next steps before acting.
Focuses on accuracy, timeliness, and learning how claims move through carriers and internal systems.
Builds foundational knowledge of role expectations, tools, and standards.
Applies rules as taught and seeks confirmation when uncertainty arises.
Develops confidence through repetition and exposure.
Establishes rapport through professional, responsive interactions.
Focuses on clarity, follow-through, and meeting stated expectations.
Builds trust through reliability and consistency.
Communicates information clearly and accurately with guidance.
Focuses on information transfer, documentation, and confirmation of understanding.
Listens attentively and accurately reflect key concepts back to the speaker.