Associate Claims Specialist

Liberty Mutual Insurance•Tampa, FL

5d•Hybrid

About The Position

Under direct supervision, the Associate Claims Specialist develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. They will assist in providing a high level of service to on a dedicated large commercial account. This role operates in a hybrid setting, requiring office presence twice a month for employees residing within 50 miles of specific Liberty Mutual offices. This hybrid approach balances in-person collaboration with the flexibility of remote work.

Requirements

Effective interpersonal, analytical and negotiation abilities required
Ability to provide information in a clear, concise manner with an appropriate level of detail
Demonstrated ability to build and maintain effective relationships
Demonstrated success in a professional environment; success in a customer service/retail environment preferred
Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent
Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory
Licensing may be required in some states

Responsibilities

Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
Manages an inventory of property/casualty claims (e.g. general liability, commercial automobile, property), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits.
Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
Investigates coverage based on facts obtained during the investigation and provides recommendation to Customer as to proper course of action.
Makes effective use of loss management techniques (e.g. Immediate Contact Plan, first call settlements, negotiations/settlements) and other resources.
Updates files and provides comprehensive reports as required.
Provide updates to Customer regularly regarding file progress, while providing recommendations to progress the claim forward.
Provide the Customer with exceptional customer service and communication.
Obtains and evaluates demands, and negotiates claim to a resolution.