Associate Director, Learning and Development

Barber National Institute•Philadelphia, PA

About The Position

The Associate Director, Learning & Development provides strategic and operational leadership for implementing, coordinating, and continuously improving learning programs across Barber National Institute. The role translates enterprise learning priorities into effective program delivery, supervises assigned Learning & Development staff, coordinates schedules and resources, and monitors learning quality and completion. It partners with service line leaders, Human Resources, instructional designers, facilitators, and other internal teams to ensure programs are accessible, consistent, timely, and responsive to workforce needs. The position oversees required learning processes, completion monitoring, and documentation to support readiness for applicable regulatory and agency requirements. It uses learning data, participant feedback, operational trends, and regulatory updates to identify gaps and barriers and improve programs. The role also supports staff development and a safe, inclusive learning environment that reflects Barber National Institute’s Core Commitments. Occasional travel between BNI locations may be required. Candidates must reside within commuting distance of one of the organization’s primary office locations in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Requirements

Bachelor’s degree in Education, Instructional Design, Human Resources, Organizational Development, Business Administration, or a related field.
At least five years of progressively responsible experience in Learning & Development, instructional design, learning operations, workforce education, or a related discipline.
At least two years of supervisory or program leadership experience.
Experience supervising, coaching, and supporting learning professionals.
Experience coordinating multiple learning programs involving participants, schedules, milestones, completion requirements, and reporting.
Experience using Learning Management Systems, learning records, reporting tools, and other learning technologies.
Knowledge of adult learning principles, instructional delivery, and learning program administration.
Proficiency with Learning Management Systems, learning records, reporting tools, Microsoft Office applications, and other technology used to support learning programs.
Ability to facilitate and participate in in-person and virtual learning activities.
Ability to occasionally lift and carry materials weighing up to 20 pounds.
Ability to complete required regulatory and agency-mandated clearances, including criminal background checks, child abuse clearances, and fingerprinting, as applicable.
Strong leadership, program management, organizational, coaching, communication, facilitation, presentation, problem-solving, and cross-functional relationship-building skills.
Ability to manage multiple programs, schedules, resources, deadlines, and competing priorities; use data and feedback to identify trends and improvement opportunities; and address or escalate barriers to learning completion.
Ability to monitor applicable regulatory and agency requirements and translate updates into learning or operational needs.
Ability to maintain accurate and confidential learning records and documentation.
Commitment to BNI’s Core Commitments, including collaboration, transparent communication, problem-solving, adaptability, confidentiality, and ethical judgment.
Willingness to travel occasionally between Barber National Institute locations.
Must reside within commuting distance of a primary Barber National Institute office in Erie, Pittsburgh, or Philadelphia, Pennsylvania.

Nice To Haves

Master’s degree.
Experience supporting learning programs in a multi-site or regulated organization.
Experience coordinating required training, compliance learning, or other programs with established completion and documentation requirements.
APTD, CPTD, or related Learning & Development certification.

Responsibilities

Implement enterprise Learning & Development priorities through operational plans, schedules, timelines, and coordinated delivery across service lines and locations.
Oversee orientation, onboarding, compliance, role-specific, and professional learning programs.
Supervise, coach, and develop assigned Learning & Development staff, including facilitators, instructional support staff, and program coordinators.
Coordinate instructional materials, learning environments, technology, vendor services, and other program resources.
Monitor participation, completion, documentation, and program quality using Learning Management Systems, reports, participant feedback, and quality measures.
Oversee required learning processes and ensure training is completed, documented, and maintained according to organizational and agency requirements.
Partner with service line leaders and Human Resources to identify learning needs, resolve delivery challenges, communicate requirements, and coordinate program adjustments.
Monitor regulatory and operational updates affecting learning programs and communicate relevant information to leadership and internal partners.
Maintain standardized processes, documentation, records, and reporting that support consistent administration and organizational readiness.
Use learning data, facilitator observations, participant feedback, and operational trends to identify gaps, risks, and improvement opportunities.
Recommend and implement improvements to program efficiency, consistency, accessibility, and effectiveness.
Partner with Governance, Risk, and Compliance; Human Resources; Information Technology; Finance; Strategic Communications; and other internal teams.
Reinforce appropriate safety practices, confidentiality, professional conduct, and BNI’s Core Commitments in support of a safe, inclusive learning environment.
Provide direct support as needed to maintain continuity of learning operations and perform other related duties supporting the organization’s mission.