Associate Director, International Education

University of New Orleans•New Orleans, LA

About The Position

Located on the LSU New Orleans campus and reporting to the Director of International Education, the Associate Director provides operational support for LSU New Orleans study abroad, study away, and exchange activities, working with student workers, contract staff, Division staff, institutional departments, and external partners. The role includes on-site support for the LSU New Orleans Innsbruck International Summer School and requires at least seven weeks of domestic and international travel annually. The position assists with program promotion and development, marketing, student advising and recruitment, admissions and matriculation, program logistics, and student orientations. It supports housing and dining arrangements, faculty educational technology needs, and coordination with international partners. While on-site in Innsbruck, the Associate Director oversees the Student Support Team and supports student conduct, crisis management, and risk assessment. The position also recruits and supervises student workers, helps oversee on-site Innsbruck staff, promotes International Education at campus events, and maintains the unit’s social media presence.

Requirements

Bachelor’s degree.
At least three years of experience in higher education, including at least two years of relevant program management experience.
Demonstrated competency in a variety of computer skills.
Excellent cross-cultural, crisis-management, and organizational skills.
Excellent verbal and written communication skills.
Comfort with public speaking.

Nice To Haves

Master’s degree.
Experience working in international programs.
Experience living or working abroad.
Fluency or proficient knowledge of a foreign language.

Responsibilities

Assist the Director with ongoing promotion and development of programs in the LSU New Orleans International Education portfolio.
Support all phases of study abroad programming, including marketing, student advising and recruitment, and admissions and matriculation in LSU New Orleans operating systems.
Support on-site preparations for LSU New Orleans-run study abroad programs, including housing and dining for students and faculty/staff, educational technology assistance for faculty, and coordination with international partners and providers.
Oversee the Student Support Team while on-site in Innsbruck, Austria.
Assist the Director with student conduct and discipline processes, crisis management, and risk assessment.
Develop, arrange, and lead in-person and virtual information events and study abroad orientations.
Maintain and update knowledge of institutional procedures, policies, and processes.
Recruit, hire, supervise, and evaluate student workers at LSU New Orleans.
Assist the Director with recruitment and oversight of on-site staff in Innsbruck.
Promote International Education at LSU New Orleans campus events, including Registration Days and Open Houses.
Oversee social media accounts and maintain a positive, inviting online presence for prospective students and program alumni.