Associate Director, Information Technology Systems

University of Utah Health • Salt Lake City, UT

2d • Onsite

About The Position

This position provides leadership and management for the Information Technology (IT) service line within University of Utah Health Hospitals and Clinics, where assigned. This role is accountable for the architectural framework for system analysis and development, maintenance, support and enhancement recommendation for health information and business systems across the organization. The incumbent is responsible for the effective coordination and collaboration with other divisions and departments, supporting all business units in medical information matters and assisting clinical departments in the prioritization of information needs. Contributes to strategic planning and governance activities.

Department Overview: Information Technology Services (ITS) strives to provide industry leading information technology solutions in support of patients, providers, researchers, staff and visitors. As the strategic and operational IT service provider for University of Utah Health, ITS is responsible for implementing and supporting mission critical IT applications, technology and services. These include the electronic medical record, revenue cycle applications, several hundred 'boutique' health care applications, the electronic Data Warehouse (eDW), patient portal, telemedicine, biomedical engineering and Health Information. Applications training and critical services such as infrastructure, help desk, data security and many other functions are provided, much of which is supported in collaboration with University Systems Services (USS). This position has no responsibility for providing care to patients at this time.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Requirements

• Bachelor's degree Information Systems, Business Administration, or related area, or equivalency.
• Six years of progressively more responsible management and strategic planning experience.
• Ability to perform the functions of the position, as outlined above.
• Demonstrated leadership, human relations, and effective communication skills.
• Knowledge of health care business operations and demonstrated operational planning skills.
• Knowledge of budgeting practices, reporting analysis, and forecasting.
• Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.

Nice To Haves

• An Associate Director of IT for Enterprise Imaging in an AMC balances high-reliability technical infrastructure with service-focused team leadership and clinical enablement.
• Track record of recruiting, coaching, and retaining high-performing teams, with a focus on standards documentation, continuous skill development, cross-training, and professional certification.
• Proven ability to foster an inclusive, collaborative culture, managing workload distribution and preventing burnout in a high-pressure 24/7 clinical IT environment. Inviting questions and diversity in thinking, solutioning, and innovating.
• Commitment to exceeding expectations, establishing clear SLAs, responsive escalation pathways, and high customer satisfaction for clinical faculty and clinicians.
• Strong relationship-building skills with academic clinical leadership and operations management to align IT support directly with clinical needs.
• Operational oversight of enterprise PACS, VNA, AI, Reporting, Teleradiology, post-processing, and multi-specialty platforms (radiology, cardiology, supporting other …ologies) across major vendors including Philips and Microsoft.
• Deep knowledge of DICOM, HL7, FHIR standards, and seamless integration with core EHR systems (Epic Radiant/Cupid), cloud imaging architectures.
• Experience deploying clinical AI into diagnostic workflows while supporting academic research through secure image de-identification and data staging.
• Strategic management of petabyte-scale storage architectures, hybrid/cloud PACS strategies, disaster recovery, and HIPAA/medical device security compliance.
• Proven oversight of capital/operational budgets, contract negotiations, vendor service management, and technology roadmaps.
• Master's degree in Information Systems, Computer Science, Business Administration, or a related area.
• Certified Imaging Informatics Professional (CIIP) or CPHIMS; Epic (Radiant/Cupid) or PMP certifications highly valued.

Responsibilities

• Performs to required standards for job specific responsibilities and technical competencies.
• Hiring, training, developing, and communicating with staff.
• Responsible for developing, monitoring and achieving budget goals. Manages labor and non-labor expenses to budget or flex budget. Manages revenue to budget to maximize potential revenue.
• Responsible for patient satisfaction scores within assigned area(s). Responsible for upholding PROMISE standards of direct reports and team members.
• Responsible to achieve quality goals for assigned area(s). Manages and promotes continuous process improvements in assigned area(s)
• Responsible to provide staff feedback on performance, including on-time appraisals and coaching. Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization. Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager