Associate Director – HR Technology Solutions Operations

iA Financial Group•Montreal, QC

11d•Hybrid

About The Position

As an Associate Director – HR Technology Solutions Operations, you will play a key role in overseeing the team responsible for ensuring the stability, compliance, quality, and continuous evolution of HR technology solutions. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company that aims to help its clients feel confident and secure about their future. The company prioritizes people and their development, fostering an environment that encourages collaboration and innovation.

Requirements

Known for their mobilizing leadership style, with the ability to develop talent and foster a collaborative culture focused on service excellence and results.
Stands out for their political acumen and the ability to influence effectively within a matrix environment, supported by clear and structured communication.
Demonstrates strong capabilities in priority management and problem-solving, supported by excellent organization and a solution-oriented approach.
Recognized for their understanding of technology processes, enabling effective team leadership and process governance.
Minimum of 3 to 5 years of experience in people management or coordination of operational activities, along with demonstrated experience in enterprise system operations, including formal change management and production deployment processes.
Holds a bachelor’s degree in management, information technology, human resources, or a related field.
Advanced proficiency in both French and English, as the role requires daily oral and written interaction with vendors and with both English- and French-speaking teams within the Talent and Culture Vice Presidency (VPTC).

Nice To Haves

ITIL certification is considered an asset.
Experience in configuring HR systems (Workday is an asset).

Responsibilities

Supervise, coach, and engage a team of technicians and junior professionals responsible for HR systems operations, fostering a collaborative and high-performing work environment.
Plan, organize, and prioritize all operational activities, including incidents, requests, maintenance, minor enhancements, and compliance.
Ensure governance of enhancement requests by providing the required arbitration, facilitating alignment mechanisms, and ensuring understanding and buy-in from internal partners.
Define and monitor performance indicators, formulate recommendations, and implement corrective actions to optimize operations.
Contribute to departmental governance and planning by participating in management meetings, strategic discussions, and continuous improvement of internal processes.
Ensure ongoing systems compliance and adherence to organizational practices, including audits, least-privilege access, and risk management.
Coordinate activities with IT teams, particularly for technical requests, major incidents, and fixes, acting as a key liaison between stakeholders.
Manage operational follow-ups with vendors and ensure contract renewals.