Associate Director Global Medical Affairs Omnichannel Education

Eli Lilly and Company • Us, IN

6d

About The Position

The Medical Omnichannel Education (MOE) Group provides end-to-end strategic planning, design, implementation, and evaluation of scientifically relevant, evidence-based medical education solutions. It uses innovative techniques and channels to address medical strategic priorities and deliver healthcare professionals the content, tools, and resources they need to improve patient care. The Associate Director is responsible for implementing and executing the integrated MOE plan, including content creation in collaboration with internal teams and external agencies.

The role supports development and deployment of the global MOE plan with the MOE Senior Director and Business Unit Strategy Content Leads. It designs, creates, implements, and measures global and U.S. education solutions using adult-learning and instructional-design principles, customer preferences, appropriate channels, and global content reuse where appropriate. The position also applies project management practices, monitors projects in Adobe Workfront, and ensures solutions meet Lilly ethics and compliance standards and relevant external regulatory and policy requirements.

The Associate Director partners with Global, regional, and affiliate teams, Field Medical, the Global Content Hub, other TPOs, and external agencies. The role supports stakeholder alignment, Field Medical training and planning, affiliate initiatives, capability building, community learning, and continuous performance improvement. It also uses AI and automation to improve productivity, personalization, quality, and outcomes reporting, and monitors external innovations and trends in medical education.

Requirements

• Bachelor’s degree.
• At least 2 years of experience.
• Demonstrated project and portfolio management experience, including delivery, implementation, and budget management.
• Strong business problem-solving skills, with a sense of urgency and accountability in driving resolutions.
• Ability to self-manage, stay motivated, and prioritize projects in alignment with business strategy.
• Experience using AI and automation.
• Aptitude for, or experience in, online and health information technology, with a firm grasp of legal and cultural issues related to online technologies and platforms.
• Experience working with internal and external experts to translate market insights and customer needs into HCP and patient education strategy.
• Strong knowledge of Integrated Health Systems and Regional Payers and the needs of HCPs in those settings.
• Strong verbal and written communication skills and ability to communicate effectively at all organizational levels.
• Excellent relationship-building skills and diplomacy in cross-functional work.
• Strong business acumen, strategic thinking, and ability to push boundaries.
• Flexibility to work independently or in teams to bring projects to completion.

Nice To Haves

• Advanced degree in health sciences (PharmD, Ph.D., or M.D.) or a master’s degree (MBA or other).
• Therapeutic-area experience and/or expertise.
• Instructional-design experience.

Responsibilities

• Develop and deploy the global MOE plan with the MOE Senior Director and Business Unit Strategy Content Leads, ensuring medical education priorities reflect customer needs and internal therapeutic-area priorities.
• Formulate tactical plans and business rules for next best actions and next best engagements based on customer needs and preferences.
• Design MOE solutions using adult-learning and instructional-design principles, partnering with the Global Content Hub or other TPOs and supporting global content reuse where appropriate.
• Lead development of scientifically accurate, evidence-based content with internal teams and external agencies, adapting content to each channel.
• Manage dissemination and deployment of global and U.S. solutions according to plan, coordinating internal and external stakeholders.
• Track project status in Adobe Workfront and collaboration sites, and ensure solutions adhere to Lilly ethics and compliance standards and applicable external regulatory and policy considerations.
• Deploy measurement requirements for assigned solutions, report outcomes, and use findings to improve future solutions.
• Use AI and automation to scale productivity, quality, personalization, and outcomes reporting.
• Engage MOE, business-unit, Field Medical, affiliate, Global Content Hub, other TPO, and agency stakeholders, establishing clear roles and expectations.
• Build alignment and buy-in for MOE media plans within the therapeutic-area Business Unit.
• Coordinate training and planning with Field Medical strategy and operations, incorporate omnichannel approaches into field training and communications, collect feedback, and support troubleshooting.
• Serve as an MOE subject matter expert and support affiliates in planning, designing, and deploying local medical initiatives.
• Share best practices, insights, learnings, and solution ideas to strengthen the MOE community and support team members.
• Lead, recommend, and monitor channel preferences and learning formats for global education or performance-improvement programs, including innovative methods that may improve learning and reduce cost per learner.
• Participate in internal performance-improvement, competency-based education, and career-development activities.
• Identify external innovations, trends, and opportunities by engaging with the medical education community.
• Advance MOE solution strategy through an innovative mindset.

Benefits

• Company bonus eligibility, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, including healthcare and/or dependent day-care flexible spending accounts.
• Life insurance and death benefits.
• Certain time-off and leave-of-absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior