Director, Global Medical Affairs Operations

United Therapeutics•Rtp, NC

23h•Hybrid

About The Position

The Director, Global Medical Affairs Operations leads the Operations and Analytics & Insights pillars within United Therapeutics’ Global Medical Affairs (GMA) organization. Reporting to the Head of Medical Affairs, the role is responsible for operational excellence, strategic alignment, and data-driven decision-making across GMA. The Director oversees the Budget, Communications, and Operations (BCOE) team and analytics functions, supporting projects and initiatives across Patient Advocacy & Medical Societies, Global Medical Strategy, HEOR, Field Medical, Global Medical Information, and Training. The role oversees operational planning and execution, including event logistics, financial administration, vendor management, grants and sponsorships workflows, departmental budgets, headcount tracking, and operational risk mitigation. It establishes governance frameworks, SOPs, and compliance processes, and partners with GMA leaders to align medical affairs activities with corporate and commercial strategies. The Director also supports Integrative Business Planning and Integrated Evidence Planning meetings. For Analytics & Insights, the Director collaborates with GMA functions to collect, assimilate, and report medical insights; oversees dashboards and analytics tools; and tracks and reports KPIs to assess the impact and execution of GMA initiatives. As a strategic partner to GMA leadership, the Director contributes to long-range planning, represents GMA Operations in leadership and cross-functional forums, builds stakeholder relationships, and leads the development and performance of direct reports. The position is based in United Therapeutics’ RTP, North Carolina office and is hybrid, requiring at least three days per week in the office. In-office requirements may increase based on business needs. Travel of up to 25% is required.

Requirements

15 or more years of relevant pharmaceutical or biotechnology industry experience, including significant medical affairs and/or commercial operations and operational leadership experience, with a bachelor's degree; or 13 or more years with a master's degree; or 10 or more years with a PhD, PharmD, or MD.
At least 5 years of people management experience in the pharmaceutical or biotechnology industry.
Strong leadership and communication skills, including the ability to influence without direct authority.
Demonstrated cross-functional collaboration and business-partnering skills.
Expertise in project management, budget oversight, and vendor management.
Demonstrated experience developing high-performing individuals and organizations.
Familiarity with data visualization and analytics platforms such as Steeprock, Tableau, or Power BI.
Service-oriented and collaborative approach.
Ability to deliver high standards of performance and lead change effectively.
Ability to make decisions with long-term impact.
Ability to build strong relationships across functions and geographies.
Ability to maintain focus on patient and stakeholder needs.
Ability to travel up to 25%.
Ability to work at the RTP, North Carolina office at least three days per week in a hybrid arrangement; in-office requirements may increase based on business needs.

Nice To Haves

Master’s degree in business administration or a relevant discipline.
PhD, PharmD, or MD.

Responsibilities

Oversee the BCOE team’s day-to-day operational support for GMA projects, meetings, field tactics, and strategic initiatives.
Provide or facilitate project tracking and operational support across GMA functional areas, including Patient Advocacy & Medical Societies, Global Medical Strategy, HEOR, Field Medical, Global Medical Information, and Training.
Oversee logistics, financial administration, and vendor management for conferences, events, and internal meetings.
Oversee grants and sponsorship workflows, including system and process management, tracking, and optimization.
Oversee departmental budget management, headcount tracking, and operational risk mitigation.
Oversee the operationalization of project tracking and reporting across BCOE and analytics functions.
Establish and maintain governance frameworks, SOPs, and compliance processes.
Partner with GMA Leads on cross-functional processes that align medical affairs activities with corporate and commercial strategies.
Organize and provide operational support for Integrative Business Planning and Integrated Evidence Planning meetings.
Collaborate with GMA functions, including Field Medical and Training, to collect, assimilate, and report medical insights using platforms such as Steeprock.
Oversee the development and maintenance of dashboards and analytics tools that support data-driven decisions and provide actionable insights.
Partner with GMA leaders to review strategy effectiveness and identify opportunities for greater impact.
Oversee tracking and reporting of KPIs measuring the impact and execution of GMA initiatives.
Serve as a strategic thought partner to GMA leadership and contribute to long-range planning.
Foster a high-performance culture across Operations and Analytics teams.
Represent GMA Operations in Medical Affairs leadership meetings and cross-functional forums.
Build relationships with internal and external stakeholders, including vendors and industry partners.
Manage direct reports, including training, goal setting and achievement, performance evaluation and management, coaching, mentoring, career development, and recruitment support.