Director, Global Medical Affairs Operations

Unither Pharmaceuticals•RTP, NC, NC

2d•Hybrid

About The Position

The Director, Global Medical Affairs (GMA) Operations leads the Operations and Analytics & Insights pillars of Global Medical Affairs, serving as the operational backbone of the function. Reporting to the Head of Medical Affairs, the Director ensures operational excellence, strategic alignment, and data-driven decision-making across GMA. The role oversees operational support, budgets, governance, compliance, grants and sponsorship workflows, event logistics, project tracking, analytics, dashboards, and KPI reporting. It also contributes to long-range planning, represents GMA Operations in leadership and cross-functional forums, and manages and develops direct reports. The role is based in United Therapeutics’ RTP, North Carolina office and is hybrid, requiring at least three days per week in the office; in-office requirements may increase based on business needs. Travel of up to 25% is required.

Requirements

A Bachelor's degree and 15 or more years of relevant pharmaceutical/biotech industry experience, including significant experience in Medical Affairs and/or commercial operations and operational leadership; or a Master's degree and 13 or more years of such experience; or a PhD, PharmD, or MD and 10 or more years of such experience.
At least 5 years of people management experience in the pharmaceutical/biotech industry.
Strong leadership and communication skills, including the ability to influence without direct authority.
Demonstrated cross-functional collaboration and business-partnering ability.
Expertise in project management, budget oversight, and vendor management.
Experience developing high-performing individuals and organizations.
Familiarity with data visualization and analytics platforms, such as Steeprock, Tableau, or Power BI.
Service-oriented and collaborative approach.
Ability to deliver high standards of performance and lead change effectively.
Ability to make decisions with long-term impact.
Ability to build strong relationships across functions and geographies.
Ability to maintain focus on patient and stakeholder needs.
Ability to travel up to 25%.

Nice To Haves

Master’s degree in business administration or a relevant discipline, or a PhD, PharmD, or MD.

Responsibilities

Oversee the Budget, Communications, and Operations (BCOE) team’s day-to-day operational support for GMA projects, meetings, field tactics, and strategic initiatives.
Provide or facilitate project tracking and operational support across GMA functional areas, including Patient Advocacy & Medical Societies, Global Medical Strategy, HEOR, Field Medical, Global Medical Information, and Training.
Oversee logistics, financial administration, and vendor management for conferences and events, including congresses, advisory boards, steering committees, quarterly business reviews, budget analysis, and internal strategy, leadership, and stakeholder meetings.
Oversee grants and sponsorship workflows, including system and process management, tracking, and optimization.
Oversee departmental budget management, headcount tracking, and operational risk mitigation.
Oversee operational project tracking and reporting across BCOE and analytics functions.
Establish and maintain governance frameworks, SOPs, and compliance processes.
Partner with GMA Leads on cross-functional processes that align Medical Affairs activities with corporate and commercial strategies.
Organize and provide operational support for Integrative Business Planning and Integrated Evidence Planning meetings.
Collaborate with GMA functional groups, including field medical and training teams, to collect, assimilate, and report medical insights using platforms such as Steeprock.
Oversee the development and maintenance of dashboards and analytics tools that enable data-driven decisions and provide actionable insights.
Partner with GMA leaders to assess strategy effectiveness and identify opportunities for greater impact.
Oversee tracking and reporting of KPIs to measure the impact and execution of GMA initiatives.
Act as a strategic thought partner to GMA leadership and contribute to long-range planning.
Foster a high-performance culture across the Operations and Analytics teams.
Represent GMA Operations in Medical Affairs leadership meetings and cross-functional forums to ensure alignment with global priorities.
Build relationships with internal and external stakeholders, including vendors and industry partners.
Direct and manage direct reports, including training, goal setting and achievement, performance evaluations and management, coaching, mentoring, career development, and recruitment support.