Associate Director, Disability and Access

The University of Texas at Austin•Austin, UT

8d•Onsite

About The Position

Disability and Access (D&A) works to eliminate physical, instructional, and attitudinal barriers by providing reasonable accommodations and fostering awareness within the University community. Its services include student accommodations, assistive technology education, coordination of sign language interpreters and captioning services, the Disability Cultural Center, and Longhorn TIES support for neurodivergent students. The Associate Director ensures students receive appropriate accommodations by training and supervising Access Coordinators, maintaining a caseload of complex student accommodations, overseeing file management, and recommending process improvements. The role helps guide department staff and departmental direction and works closely with the Executive Director and Director of Disability and Access. The position is based at the UT Main Campus, with a typical university-campus office environment and business hours of Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Bachelor’s degree in education, psychology, social science, behavioral science, or a related field; relevant education and experience may be substituted as appropriate.
At least three years of experience in disability higher education services, student accessibility, or a closely related field, including administering or coordinating student programs or services.
Experience reviewing disability documentation, including psychoeducational evaluations, identifying functional impacts and access barriers, and determining reasonable accommodations.
Working knowledge of the Americans with Disabilities Act, ADA Amendments Act, Section 504 of the Rehabilitation Act, and FERPA as they relate to postsecondary disability services.
Experience advising or supporting college students with disabilities and collaborating with faculty and staff to implement accommodations.
Experience supervising staff, including training, providing feedback, evaluating performance, and supporting professional development.
Ability to guide staff through complex student situations, exercise sound judgment, and support consistent, individualized accommodation decisions.
Experience responding to students in distress, addressing sensitive concerns, and coordinating referrals to campus resources.
Ability to coordinate processes, manage competing priorities, meet deadlines, and collaborate across departments.
Strong interpersonal, written, and verbal communication skills, including explaining accommodation decisions and procedures clearly and navigating difficult conversations.
Experience maintaining confidential records and using electronic case-management systems or student-information databases.

Nice To Haves

Master’s degree in higher education, education, psychology, social science, behavioral science, or a related field.
Experience supervising professional staff in a higher education disability services office.
Experience facilitating case consultation, resolving complex accommodation concerns, and developing staff training.
Experience supporting students with a range of disabilities, including learning disabilities, attention-related disabilities, autism, psychological disabilities, and chronic health conditions.
Experience improving accommodation workflows, developing procedures, and using service data to inform operational decisions.
Demonstrated effectiveness working with students from varying backgrounds and supporting transitions into higher education.

Responsibilities

Coordinate student accommodation processes, including priority registration, course load reduction or medical withdrawal, and accommodation letters, in partnership with internal D&A teams and external campus partners.
Recommend process improvements, provide training, ensure timelines are met, and communicate updates internally and externally.
Hire, train, supervise, and evaluate 4–5 Access Coordinators; set performance expectations, monitor workloads, provide feedback, and support professional development.
Guide staff in determining and implementing reasonable accommodations through individualized review of disability documentation, student experiences, and access barriers.
Support Access Coordinators and Senior Access Coordinators with clarification on D&A processes and procedures, and serve as a point of contact for day-to-day questions and concerns.
Lead consultation and review sessions.
Conduct intake and drop-in appointments with current and prospective students and families, and maintain a caseload of approximately 150–200 students.
Determine reasonable accommodations and support faculty and staff in implementing approved accommodations.
Maintain accurate, confidential records in accordance with University document-retention policy, privacy laws, FERPA, and ADA requirements.
Oversee student-file maintenance processes, including data consistency, inactivations, and record retention; ensure end-of-semester reporting requirements are met.
Work with the D&A Director on data synchronization, database updates and maintenance, and reporting.
Present accessibility and disability information at campus events and trainings for students, faculty, staff, and the campus community.
Lead and participate in campus accessibility committees.
Represent D&A Directors in meetings and projects as needed.
Serve as a point of contact for campus departments on student-facing concerns.
Communicate and problem-solve with students, faculty, staff, administrators, and community members; update D&A directors and access coordinators about specific student situations or access concerns as needed.
Respond to students in distress and coordinate referrals to appropriate campus resources.