Associate Director, Digital & Web Ops Technical Lead

Jazz Pharmaceuticals•US - Home-Based - PA, PA

2d•$153,600 - $230,400•Remote

About The Position

Jazz Pharmaceuticals is a global biopharma company focused on innovating to transform the lives of patients with serious diseases, often with limited or no therapeutic options. The company has a diverse portfolio including therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Jazz is headquartered in Dublin, Ireland, with a global presence in research, development, manufacturing, and employees dedicated to serving patients worldwide. This role is part of a new capability-oriented operating model where business and technology teams partner to build and deliver global capabilities. The Digital & Web Ops Global Capability team, within the Content Development & Deployment team, focuses on designing and delivering precise customer experiences enabled by technology. This role provides hands-on technical leadership and architectural guidance for the Digital & Web Ops team, ensuring alignment with capability priorities and global standards. The team enables a digital channel and engagement ecosystem delivering personalized, compliant digital experiences across web, CRM, and patient-facing applications. The Technical Lead will be a hands-on contributor, designing, building, and delivering solutions for Web CMS, Digital Channel Enablement, Engagement Capabilities, and Patient Apps.

Requirements

Leadership experience in designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use.
Deep understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks.
Expert knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.
Experience designing enterprise digital engagement architectures across web, email, media, and patient applications with strong understanding of web content management systems, digital channel enablement tools (e.g., SEO/SEM, social media), customer engagement platforms, and patient-facing digital applications.
Knowledge of digital channel activation, web governance, CRM-driven personalization, and compliant digital engagement frameworks.
Strong understanding of real‑time triggers, personalization logic, and data flows across engagement channels.
Ability to design compliant integrations between digital platforms, CRM, analytics, and consent systems.
Ability to balance speed, compliance, and scalability in digital engagement solutions.
Ability to partner with teams to translate executive and Commercial requirements into scalable, well-governed technology solutions with roadmaps and prioritization.
Provide technical leadership on standardization, KPI implementation, and architectural trade-offs to ensure enterprise technology assets remain consistent, performant, and extensible across brands and regions.
Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability.
Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.
Experience working within Agile product development teams and product operating models.
Digital-first Mindset - ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes.
Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success.
Enterprise Mindset - ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise-level impact even when it may have personal implications.
Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.
Adoption - ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement.
Bachelor's degree in computer science, engineering, information systems, or related technical field.
8+ years of experience after Bachelor's degree (or 6+ years of experience after Master's degree) in customer engagement, KOL management, event and congress operations, patient advocacy, or related domains in pharma, with expertise in engagement platforms, speaker programs, and compliant customer experience delivery across HCPs, patients, and caregivers.
4+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers, along with cross-functional program leadership experience.
Demonstrated experience designing and delivering enterprise-scale digital platforms such as web CMS, digital channel enablement tools, engagement platforms, CRM-integrated engagement tools, and patient-facing applications.
Experience working within complex, matrixed organizations with multiple technology and product teams.
Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions.

Nice To Haves

Preferred experience in designing and integrating enterprise digital platforms such as Drupal (Web), SEO/SEM Tools, Social Media platforms, Social Listening tools, Salesforce Health Cloud (SFHC), Salesforce Marketing Cloud (SFMC for Email & Text execution), EMR Tools, and Patient Apps.
Experience in pharmaceutical or healthcare industries preferred.
Experience partnering with enterprise platform teams or Global Capability teams supporting digital and operational capabilities.
Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Responsibilities

Partner closely with the Digital & Web Ops Global Capability Owner to design solutions that solve business problems, providing technical insight on technology capabilities, effort levels, and tradeoffs.
Collaborate with the Campaign Orchestration, Content Development & Deployment Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans, assessing feasibility, constraints, dependencies, and risks.
Convert complex business requirements into clear technical specifications and executable technical work tasks.
Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including: Web CMS Capability, Digital Channel Enablement Capabilities, Engagement Capabilities, and Patient Apps.
Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
Guide development teams in building scalable and compliant digital engagement solutions across web, CRM, and patient-facing applications.
Ensure consistent implementation of digital channel standards, templates, and publishing workflows across platforms.
Support integration of digital tools with CRM, analytics, and engagement platforms to enable continuous optimization of engagement.
Enable seamless integration between marketing CRM and patient services systems to support end-to-end patient journeys.
Partner with business, IT security, and vendor teams to ensure technical solutions adhere to organizational standards, security policies, and regulatory requirements.
Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
Partner with the Technical Suite Lead to escalate and resolve complex technical challenges that span across Global Capability teams.
Mentor and guide software engineers and developers, elevating the team's overall technical capability.
Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.