Associate Director, Data Center Management

Kyndryl•Toronto, ON

10d•CA$138,320 - CA$188,320•Hybrid

About The Position

In the Data Center Management role, you will lead the safe, reliable, and efficient operation of data center facilities that support critical customer environments. This role focuses on day-to-day operational excellence, facilities readiness, and coordination across technical and facilities teams to ensure availability, performance, and compliance. Success is measured through uptime, incident prevention, audit readiness, and the consistent delivery of operational outcomes aligned to customer requirements.

Requirements

Experience managing or supporting data center or critical facilities operations
Hands on experience with power, cooling, fire suppression, and environmental monitoring systems
Experience managing incidents, change activities, and maintenance windows in a 24x7 environment
Ability to coordinate cross functional teams during operational events and planned activities
Experience working with external vendors and service providers for facilities operations
Knowledge of data center safety, security, and compliance standards
Ability to use operational metrics to monitor performance and drive improvements
Knowledge of the English language is a requirement in addition to fluency in French.

Nice To Haves

Experience supporting customer facing or managed services environments
Familiarity with capacity planning and lifecycle management for data center facilities
Experience preparing for and supporting internal or external audits
Knowledge of IT infrastructure dependencies within data center environments
Certification or training related to data center operations or facilities management

Responsibilities

Manage daily data center operations including power, cooling, space, and environmental controls
Oversee preventive maintenance and operational procedures to maintain availability and resilience
Coordinate facility activities with infrastructure, network, storage, and platform teams
Lead incident response for facilities related events and drive root cause analysis and corrective actions
Ensure compliance with safety, security, and regulatory requirements across the data center
Manage vendor performance for facilities services and maintenance activities
Plan and track capacity for power, cooling, and floor space based on demand forecasts
Maintain operational documentation, runbooks, and audit evidence
Support customer engagements by translating availability and performance requirements into operational actions

Benefits

Flexible, supportive environment where your well-being is prioritized and your potential can thrive
Hands-on experience and learning opportunities
Opportunities to broaden knowledge base or narrow scope in a specific sector
Dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow
Be Well programs designed to support financial, mental, physical, and social health
Impactful work that powers the systems our customers rely on every day
Meaningful projects that sharpen skills and fuel growth
Tools to chart your career path
Personalized development goals aligned with ambitions
Continuous feedback to keep you inspired and on track
Develop in-demand skills
Access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences
Culture that values empathy, restless learning, and a devotion to shared success