Associate Director, CRM & Data Management

SickKids Foundation•Toronto, ON

19h•CA$99,297 - CA$142,739•Hybrid

About The Position

SickKids Foundation is Canada's largest charitable funder of child health research, learning and care, raising over $200 million last year. As a national charity, SickKids Foundation invests in national and international initiatives to benefit children in Canada and around the world. As the fundraising partner to The Hospital for Sick Children (SickKids), we are aligned in supporting Precision Child Health (PCH), the future of tailoring medicine to each child's unique traits so SickKids can diagnose faster, treat smarter, and predict better. We are driven by our core values of integrity, collaboration, excellence, innovation, and inclusion, with goals of delivering a superior donor experience, investing in our people and culture, driving innovative and sustainable fundraising, and disrupting the market through data and technology. SickKids Foundation is committed to an inclusive culture by embedding equity, diversity and inclusion in our policies, practices, and behaviours. We aim to build awareness and skills in this area, both internally and with our partners. Our commitment extends to creating a safe, positive work environment. The AD, CRM Platforms & Data Governance is accountable for the Foundation’s CRM and fundraising platform ecosystem, ensuring it operates as a reliable, secure, scalable, and well-governed enterprise product. This role leads CRM modernization, platform performance, donor and gift data governance, fundraising and payment capabilities, and the use of automation and AI to improve donor experience, operational efficiency, and business outcomes. As a hands-on technical leader, the Associate Director translates enterprise priorities into roadmaps, disciplined delivery, measurable outcomes, and continuous improvement. Working across IMT, Fundraising Operations, Finance, Digital, Marketing Technology, Cybersecurity, Privacy, and business partners, this role ensures platforms and data are aligned and sustainable.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Systems, Data Management, or a related field; a relevant advanced degree or certification is an asset.
Eight to ten years of progressive experience leading enterprise CRM, fundraising, constituent relationship, or comparable business platforms in a complex environment.
Demonstrated experience delivering a major CRM implementation, replacement, or modernization, including process redesign, data migration, testing, cutover, stabilization, and adoption.
Strong knowledge of platform product management, CRM configuration and releases, donor or customer data governance, gift processing, payment operations, and financial reconciliation.
Working knowledge of cloud platforms, integrations, application programming interfaces, data platforms, cybersecurity, privacy, and enterprise architecture principles.
Applied experience using automation and AI to improve workflows, data quality, analysis, productivity, and business outcomes.
Proven ability to translate enterprise priorities into roadmaps, delivery plans, measurable outcomes, and continuous improvement.
Strong vendor management, financial stewardship, risk management, communication, stakeholder engagement, and decision-making skills.
Experience leading, coaching, and developing team members with clarity, accountability, and a focus on enterprise outcomes.

Nice To Haves

a relevant advanced degree or certification is an asset

Responsibilities

Own the CRM and fundraising platform ecosystem, including roadmap, backlog, releases, service performance, technical debt, adoption, and lifecycle management.
Lead CRM modernization and ongoing platform delivery through governed intake, prioritization, release planning, process redesign, configuration, migration, testing, cutover, stabilization, and transition to steady-state operations.
Translate enterprise priorities into clear delivery plans, measurable outcomes, and continuous improvement within the CRM and data governance portfolio.
Rationalize platforms and capabilities to reduce duplication, complexity, cost, customization, and vendor dependency.
Ensure CRM platforms and related capabilities comply with enterprise architecture, cybersecurity, privacy, data governance, and delivery standards.
Establish and enforce governance for donor, gift, relationship, consent, preference, campaign, and engagement data maintained within CRM and fundraising platforms.
Define data ownership, stewardship, business rules, quality standards, retention requirements, and authoritative system-of-record responsibilities in partnership with business and technology teams.
Implement automated controls and remediation processes that improve data accuracy, completeness, consistency, traceability, and availability for reporting, analytics, automation, and AI.
Identify and manage material operational, technology, data, and delivery risks related to CRM platforms and donor data.
Support strong data governance practices that enable trusted decision-making, reliable reporting, and improved donor experience.
Own the technology capabilities supporting gift processing, recurring giving, pledges, donor servicing, transaction processing, receipting inputs, and reconciliation.
Partner with Fundraising Operations and Finance to maintain transaction integrity, auditability, service levels, and alignment across donor, gift, payment, and financial records.
Define CRM and reconciliation requirements for digital payment migrations led by Website & Digital Platforms.
Approve operational readiness for payment-related changes and assume steady-state payment platform ownership following transition.
Ensure fundraising and payment capabilities are scalable, secure, well-documented, and aligned with business requirements.
Identify and implement automation and AI opportunities across fundraising operations, donor servicing, data stewardship, workflow management, and platform administration.
Use automation and applied technical leadership to simplify work, accelerate delivery, improve data quality, and reduce reliance on incremental staffing.
Maintain reliable, secure, scalable, and recoverable platforms through effective monitoring, change control, incident management, documentation, and root-cause remediation.
Measure improvements in productivity, cycle time, quality, adoption, platform performance, and business value.
Drive continuous improvement through standardization, documentation, benchmarking, and disciplined operational practices.
Partner across IMT and business functions to deliver Foundation-wide outcomes related to CRM modernization, fundraising operations, data governance, digital payments, analytics, automation, and AI.
Work closely with Fundraising Operations, Finance, Digital, Marketing Technology, Data Integration, Infrastructure, Cybersecurity, Privacy, Enterprise Architecture, and business partners to ensure cohesive platform delivery.
Provide clear direction, coaching, accountability, and development for team members and future leaders.
Support enterprise planning by providing accurate capacity, demand, risk, dependency, and value information to inform decisions.
Manage vendors, contracts, licensing, service performance, and operational costs within delegated authority.
Maximize value from existing platform investments while identifying opportunities to reduce cost, duplication, and operational risk.
Monitor vendor performance, platform costs, and contract obligations to ensure value realization and sustainability.