Associate Director, Data Management

Los Angeles Homeless Services Authority•Los Angeles, CA

6d•Hybrid

About The Position

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 500+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package. Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness. LAHSA is seeking a dynamic and passionate Associate Director – Reporting and Analytics. Under the leadership of the Director of Data, Analytics, and Training, the Associate Director – Reporting and Analytics is responsible for the management and overall operations of the agency’s data infrastructure, dashboards, and reporting, as well as all associated policy development and governance structures. This position will also work closely with internal and external partners to maximize systems coordination and data integration, drive the usage of LAHSA’s data and dashboards across the Los Angeles Continuum, and find opportunities to incorporate national and local best practices and requirements are implemented agency wide. The Associate Director – Reporting and Analytics will assist the Director of Data, Analytics, & Training in the development and implementation of strategic initiatives to ensure effective and efficient systems of care for all people experiencing homelessness in LA City and County. This position directly supervises at least 3 managers. The Associate Director will help ensure the department delivers reports, dashboards, and any additional data with the utmost attention to detail and in an efficient and timely manner. The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

Requirements

Must have excellent communication skills in both verbal and written form.
Must be able to communicate instructions and sensitive information down the line for department personnel to execute their duties effectively.
Ability to create reports and presentations that are clear, concise, convincing, easy to understand, and tailored to suit the audience at hand.
Ability to present technical information to non-technical audiences.
Ability to communicate with elected officials and other policymakers and leaders of stakeholder agencies.
Must be passionate and highly skilled in research and data analytics.
Must be proficient in transforming data and affecting business processes to support data governance and integrity.
The candidate will also be highly knowledgeable in using emerging open-source tools while conducting analyses on large and unstructured datasets.
Technical experience with enterprise data warehouse solutions, statistical analysis tools, database systems, and data visualization applications.
Skilled in using SQL and highly proficient in the workings of data technologies.
Understand A/B testing and be highly knowledgeable in key identification metrics for driving and maintaining healthy business performance.
Advanced Tableau knowledge and experience
Advanced proficiency at producing data reports for diverse audiences
Must be detail-oriented, be comfortable working in a collaborative setting, be comfortable working with senior business executives, be self-motivated, require minimal supervision, be proactive, be a creative strategic and independent thinker.
Have superior problem-solving skills, can work on multiple projects, and meet tight deadlines, have a positive can-do attitude, and demonstrate calmness and composure in times of uncertainty and stress.
Skill in communication, including public presentations.
Must demonstrate excellent leadership skills, demonstrating an ability to inspire and lead a sizeable cross-functional group in a unified direction with a shared vision.
Minimum of 8 years’ experience managing data and evaluations functions.
Minimum of 5 years’ experience managing people in an organization addressing homelessness.
Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.

Nice To Haves

Master’s Degree preferred in Data Science, Public Administration, or another related or relevant field.

Responsibilities

Ensure the operational success of the Data Infrastructure, Reporting, and Research & Analytics teams.
In collaboration with the Deputy Chief Analytics office, the Director of Data, Analytics, and Training, and other members of LAHSA leadership, continually develop and refine team vision and objectives, and drive constant action on them.
In collaboration with the Director of Data, Analytics, and Training, support the department in the research, development, and implementation of appropriate data systems that lead to improved business performance and achievement of overall business goals.
Plays a lead role in supporting departmental culture and promoting data-driven decision-making, organization-driven analytics, and planning across LAHSA and the homeless Service System in Los Angeles.
Supervise Managers of Data Infrastructure, Reporting, and Research & Analytics, as well as other program staff; schedules and directs work, performs orientation, training, and quality assurance activities, recommends personnel actions such as selection, evaluation, promotion, etc.
Develop and maintain organizational and internal tracking systems to support departmental and external oversight of all team operations and projects
Assists in developing policies, procedures, and protocols necessary to carry out department activities.
Play a lead role in the annual Homeless Count, coordinating, along with the Manager of Research and Analytics, all data collection and reporting elements of the annual Homeless Count, inclusive of the point-in-time unsheltered count and the Housing Inventory Count.
Ensure consistent and high-quality deliverables are produced by all members of teams under their purview
Support the building, maintenance, and improvement of existing business intelligence and analytics tools across the department and LAHSA.
Work with internal and external colleagues to collect and synthesize their needs in order to translate them into concrete tasks and projects the department can produce.
As needed, serve as the lead LAHSA representative for meetings with stakeholders including elected offices, providers, and research partners.
Responsible for consulting with Director of Programs on key decisions and keeping Directorof Programs informed of program/projectprogress.
Develop content and skill expertise by attending meetings and seminars germane to this position and the base of knowledge required for the job.
Prepare periodic reports for executive management, as necessary or requested, to track accomplishment of strategic goals and evaluate work performed.
Participate in management and organizational meetings.
The Associate Director – Reporting and Analytics may be assigned other duties as needed.