Associate Director, Customer Energy Solutions

E Source

10d•$120,000 - $150,000•Remote

About The Position

At E Source, we help utilities make sense of complexity in a rapidly changing landscape, and we’re looking for an Associate Director to join our Customer Energy Solutions team to help shape how that impact shows up in the world. E Source is a research, data/analytics, and technology-focused professional services firm focused exclusively on the utility industry in North America. We help utilities target and serve their customers more effectively, enhance and optimize their grid, and leverage operating best practices and technologies to manage their business more effectively. Headquartered in Texas, we have 450+ employees across the US. Learn more at esource.com. As an Associate Director, you will manage research and evaluation consulting projects while leading project teams to deliver value for our clients. You will craft research and analytical solutions in collaboration with subject matter experts and technical and consulting staff, applying strong problem-solving, communication, team leadership, and technical skills to advance client service delivery.

Requirements

Approximately 7+ years of professional experience, with at least 5 years designing and implementing energy research and evaluation projects.
Strong demonstrated experience designing and conducting qualitative and quantitative research — including in-depth interviews, focus groups, thematic analysis, surveys, and statistical methods — and translating findings into clear recommendations.
Bachelor’s degree in the social sciences, engineering, or a related field.
Strong qualitative research skills and enjoy turning rich, complex input into clear themes and recommendations.
Strong quantitative research skills, including experience with survey design, statistical methods, and data analysis.
Demonstrated ability to lead research and evaluation studies from design through delivery.
Comfortable navigating ambiguity and asking smart questions.
Work well across disciplines and perspectives.
Strong project management skills, including managing scopes, schedules, budgets, and quality assurance.
Experience supporting client relationships and serving as a trusted advisor.
Can synthesize complex information into clear recommendations.
Can communicate research methodology and findings clearly to both technical and non-technical audiences.
Experience working with or around utilities, energy, consulting, research, or adjacent fields.
Familiar with impact evaluations, process evaluations, and market assessments.
Experience managing, coaching, and mentoring staff.

Nice To Haves

Presented at industry conferences or contributed to thought leadership in the field.
Knowledge of energy policy, regulatory frameworks, or program environments.
Experience supporting business development, including proposal development and finalist presentations.

Responsibilities

Manage client relationships by identifying client needs, risks, and opportunities, and develop research and evaluation strategies and solutions to address them.
Lead and contribute to the execution of research, evaluation, and advisory projects to ensure client satisfaction.
Develop research and evaluation solutions that follow industry best practices and apply innovations in research methodology.
Lead multidisciplinary project teams to deliver work that meets defined objectives and client expectations.
Ensure project scopes, schedules, and budgets are executed successfully and in alignment with contract requirements.
Communicate complex technical content, including research methodology and findings, to both technical and non-technical audiences.
Support quality assurance by helping establish review processes and staffing approaches.
Conduct quality-control reviews of analyses, reports, presentations, and memos to ensure findings are clear, logical, and actionable.
Author client-facing memos, reports, and presentations.
Design and lead qualitative research projects, including in-depth interviews, focus groups, and other qualitative methods, and synthesize findings into clear, actionable recommendations.
Design and lead quantitative research projects, including surveys, statistical analysis, and data collection and analysis, and translate findings into clear, actionable recommendations.
Supervise and mentor junior consulting staff to support their professional growth and advancement.