Director, Customer Partner - Manufacturing & Energy

Kyndryl•New York, MA

3d•Remote

About The Position

Kyndryl is seeking a Director, Customer Partner for the Manufacturing & Energy sector. This high-impact leadership role involves being the strategic architect of customer relationships, building deep, trusted connections with C-suite executives, and bringing Kyndryl's global expertise to solve complex business challenges. The role offers an opportunity to shape the consulting practice and its evolution. The position is responsible for driving growth and profitability through account strategies, expanding scope, maximizing renewals, and owning the account P&L. It also involves building strategic connections with executives, orchestrating sales teams, partnering for scale, and leading with industry expertise. The role requires delivering tailor-made solutions, maintaining a stellar reputation, and transforming account management. Kyndryl is committed to employee growth and development, offering exposure to global projects, cutting-edge technologies, and strategic initiatives. Learning programs, mentorship, and opportunities for new challenges are provided. Kyndryl does not currently require COVID-19 vaccination, but client requirements may apply, with accommodation options available.

Requirements

Direct manufacturing and energy industry experience.
5+ years' experience running account P&L $10M+.
10+ years' experience managing sales process end-to-end.
Proven experience with revenue growth, cost, profitability, trends, and risks.
Deep knowledge of business and technology trends and industry best practices.
Open minded and empathetic approach in relationships with customers.
Ability to support regional travel up to 25% as needed.

Nice To Haves

Bachelor's degree or Master’s degree.
Sales experience in technical solutions.

Responsibilities

Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
Generate new opportunities and expand existing work into larger scopes and new capabilities.
Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
Create, maintain, and develop deep connections with top-level decision-makers.
Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
Use your creativity and expertise to transform the future of account management.