Customer Energy Programs, Associate Specialist

Southern California Edison • Tulare, CA

12d • Onsite

About The Position

Join the Clean Energy Revolution Become a Customer Energy Programs, Associate Specialist at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a key role in helping customers, workforce members, and community partners get the most out of the Tulare Energy Education Center. This role supports free education, training, tours, and community events that help businesses and their employees build knowledge, develop skills, and take meaningful action toward their own energy goals or the goals of the customers they serve. The successful candidate will bring strong customer engagement skills, comfort using online systems, and a service-minded approach to supporting event registration, attendance, program logistics, and day-to-day center operations. As a Customer Energy Programs, Associate Specialist , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Requirements

• Experience working in a customer service, corporate, administrative, or analytical role.

Nice To Haves

• Experience providing direct customer support in a public-facing, education, training, utility, community, hospitality, or business support environment.
• Experience supporting programs, classes, tours, workshops, community events, or other customer-facing activities, including registration, attendance tracking, scheduling, logistics, or records management.
• Experience using online systems, learning management systems, registration platforms, or similar web-based tools to track work, coordinate follow-up, or support program operations.
• Experience handling sensitive, confidential, proprietary, or customer information with sound judgment, professionalism, and attention to detail.
• Proficiency with Microsoft Office Suite (Outlook, Teams, SharePoint, CoPilot) and internal-based scheduling systems.

Responsibilities

• Monitors and supports the implementation of customer programs, focusing on accurate data collection, reporting, and compliance with regulatory and operational requirements.
• Assists in the analysis of program data, reports, and dashboards to identify opportunities for improvement.
• Supports internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs with utility operations and customer engagement.
• Compiles program efficiency metrics and cost effectiveness reports.
• Maintains foundational knowledge of current industry trends and best practices.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Benefits

• The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed