Associate Director, Commercial Engine Strategy & Data Intelligence

Foundation Medicine

5d•Hybrid

About The Position

The Associate Director, Commercial Engine Strategy & Data Intelligence is a senior leader within the Commercial Insights & Enablement organization, responsible for operationalizing, scaling, and continuously improving FMI’s commercial operating engine—the integrated workflows, data, and decision intelligence that enable consistent, high‑quality commercial execution. This role serves as a strategic thought partner to Commercial, Product, and Operations leaders, ensuring that customer experience, field execution, and decision‑making are supported by disciplined processes, trusted data, and actionable insights. The Associate Director leads teams and cross‑functional initiatives that translate commercial strategy into scalable, measurable, and insight‑driven execution, while proactively identifying and resolving friction across workflows, systems, and data.

Requirements

Bachelor’s degree in business, life sciences, or a related discipline
8–10+ years of experience in commercial operations, business operations, insights, enablement, or related roles within diagnostics, biopharma, or healthcare

Nice To Haves

MBA or advanced degree
Experience leading teams and complex cross‑functional initiatives
Demonstrated ability to diagnose workflow and data integrity challenges and drive scalable solutions
Strong experience with CRM platforms, commercial workflows, and performance measurement systems
Familiarity with voice‑of‑customer programs and customer experience measurement
Exposure to analytics, BI tools, and AI‑enabled workflow automation
Strong executive‑level communication and stakeholder management skills
Understanding of HIPAA and the importance of patient data privacy
Commitment to reflect FMI’s values: Integrity, Courage, and Passion

Responsibilities

Translate commercial strategy into standardized, scalable workflows supporting the end‑to‑end commercial lifecycle (targeting, engagement, conversion, retention)
Evaluate commercial performance and engine effectiveness using field feedback, customer signals, and performance data
Identify workflow and execution friction points and implement durable solutions that improve efficiency, consistency, and customer experience
Enable real‑time visibility into performance, pipeline health, risks, and opportunities through integrated data and decision intelligence
Partner with analytics and technology teams to embed actionable decision support—including predictive and AI‑enabled insights—directly into commercial workflows
Ensure insights are operationalized through tools, dashboards, and frameworks rather than delivered as one‑off analyses
Embed structured voice‑of‑customer (VOC) signals into commercial workflows with minimal friction
Partner with Strategic Insights & Analytics colleagues to translate VOC into prioritized initiatives that improve customer experience
Ensure customer needs, barriers, and feedback are consistently reflected in commercial prioritization and execution
Act as an escalation point for workflow, system, and data integrity issues impacting commercial execution
Drive root‑cause analysis and implement scalable fixes that improve data quality, forecasting accuracy, and trust in commercial systems (e.g., CRM)
Establish and enforce standards for data quality, pipeline discipline, and performance measurement
Lead and develop cross‑functional teams (e.g., commercial engine leads, product owners, analysts), setting clear goals and operating cadence
Build strong partnerships across Commercial, Marketing, Product, Operations, Finance, and Technology to ensure alignment from strategy through execution
Foster a culture of accountability, continuous improvement, and customer‑centric problem solving