Associate Director, Clinical Services - Remote

Covenant Living•Skokie, IL

50d•$112,009 - $188,928•Remote

About The Position

The Associate Director, Clinical Services serves as a central office resource for community personnel on clinical operations in Skilled Nursing and Assisted Living. The position develops, facilitates, implements, and maintains healthcare operational, clinical, regulatory, and financial standards for an assigned region; develops tools to measure performance; monitors results; and intervenes with plans or resources to improve performance. The role promotes high-quality resident care, operational efficiency, staff development, and regulatory compliance, and partners with central office and community leadership. It requires 50% travel to assigned communities; the position can be performed remotely from a home base when not traveling. The Associate Director oversees quality and compliance, clinical programs and performance indicators, resource and reimbursement management, and clinical staff development. The role supports community leaders with allegations, performance-improvement cases, annual licensure surveys, plans of correction, and interim nursing leadership coverage when needed. It also serves as a central office resource for healthcare training and learning curriculums and coordinates clinical consultants as needed.

Requirements

Current Registered Nurse licensure in one or more states within the assigned region is required.
Extensive clinical experience of 5 or more years in a healthcare setting.
Leadership experience of 5 or more years in a healthcare setting.
Proven ability to manage and motivate clinical staff.
Demonstrated ability to develop and implement clinical programs and initiatives.
Strong knowledge of healthcare regulations, policies, and procedures.
Excellent communication, interpersonal, and leadership skills.
Strong analytical and critical-thinking skills.
Ability to travel 50% to assigned communities.
Regular, predictable attendance.
Sufficient physical ability and mobility to work in an office or community setting; ability to stand or sit for prolonged periods.
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist, and to lift, carry, push, and/or pull light to moderate weights up to 50 pounds.
Ability to operate various equipment based on department and weather conditions.
Ability to perform repetitive wrist, hand, and finger movements for typing and/or writing; visual acuity for near and far tasks and peripheral vision.

Nice To Haves

Bachelor’s degree in nursing preferred.
RN licensure in all areas of the regional assignment preferred.
ANCC certification preferred.
RAC-CT certification preferred.
Infection Control certification preferred.
Experience with training plan curriculums is a plus.

Responsibilities

Implement and maintain clinical policies, procedures, quality assurance programs, and compliance with healthcare regulations.
Collaborate with the Associate Vice President of Healthcare Regulation, Compliance, and Quality on regulatory, compliance, and quality programs.
Review and help develop guidelines that adhere to regulatory directives.
Monitor, audit, and validate practices; identify problems; and work with healthcare personnel on corrective plans and standardized practices.
Ensure required documentation, including care/service plans and assessments, is timely and compliant with federal and state regulations.
Oversee resident care and adherence to the facility’s customer service philosophy.
Develop and implement clinical programs and initiatives to improve patient care and outcomes.
Monitor staffing levels, PPD performance, and KPIs including occupancy, staffing, clinical outcomes, financial performance, and resident satisfaction.
Work with departments, healthcare providers, stakeholders, and outside marketing support to enhance care, streamline operations, and support SNF and AL sales and outreach goals.
Collaborate with central office leaders, including dining and facilities management, to support smooth community operations.
Manage clinical budgets, resources, and supplies; optimize reimbursement processes for Medicare, Medicaid, and managed care while ensuring compliance.
Guide, mentor, hire, orient, evaluate, and support the professional development of clinical staff.
Participate in interviews for healthcare leaders and nursing leadership positions as needed.
Provide onsite community support when key leadership is absent for extended periods, including serving in interim nursing leadership when necessary.
Facilitate orientation and onboarding for healthcare leaders new to the Covenant Living Communities and Services system.
Partner with community leaders and central office team members on allegations and performance-improvement cases, including investigating suspected abuse and resident injuries.
Ensure timely occurrence reporting and root cause analysis; assist with risk-mitigation action plans, plans of correction, and employee performance-improvement documents.
Serve as the central office resource for healthcare training and learning curriculums and coordinate clinical consultants as needed.
Support communities before, during, and after annual skilled and assisted living licensure surveys; review survey reports and plans of correction and collaborate on IDR possibilities.
Perform other duties as assigned.